XPS 15 9550 FHD with latest BIOS - 1.2.13 - fails to charge battery more than 60 percent

Me,too

how to resolve it ?

Yes, I have the same exact problem. I haven't tried to do anything to solve it yet. 

Me too.  The only fix that I know of so far (did it and it works) is to revert back to 1.1.19  Please fix this ASAP Dell! 

http://downloads.dell.com/FOLDER03534936M/1/XPS_9550_1.1.19.exe

Tyler

Hi,

Same problem here. Precision 5510 and BIOS 1.2.13. Probably bug in the latest BIOS.

me too...dell should solve this bug as soon as possible!!!

I do have the exact same problem after the BIOS upgrade.

Currently testing one potential solution mentioned by someone else in another thread: let the battery drain until automatic shutdown. Then it should recharge completely again, but have to test it first..

Update: Nope, nothing's changed. Stuck at a 60% charge.

I'm also having issues after going up to 1.2.13.  The only solution was to downgrade to 1.1.19 (which has the slow reboot problem). 

Going from 1.1.19 to 1.2.0 causes the charge issue to come back.  Dell really messed up this one. 

Hy,

I got the same problem around a 2 weeks ago when motherboard been changed. 
I was on chat, phone and waste 50+ hours to find solution. No one had a clue. 

Hi there,

Have the XPS 9550 i7 16GB, 1TB SSD. Just have upgraded to the XPS 15 9550 1.2.13 A12 System BIOS, this has resolved some issues with stability of the SSD (BSODs and freezes appear to be gone) however am getting the same error as the users above as is not charging above 60%.

This was an expensive machine, can anything just be fixed.

I have the same problem, was waiting on this bios because of screen flicker bug from last bios upgrade. Besides being 1 month delayed, now there is still flicker AND lousy battery. Don't you test your software before publishing it? This is getting silly.

I'm having the same issue with the new BIOS as well and it appears that 60% is really 60% and not 100%. I only get about 2.5 hours of battery life. I did a run down test with just a stop watch running (part of "Alarms & Clock" app) and set the critical battery action to hibernate at 3%. It only made it to 2.5 hours. Max screen brightness for my test.

Same problem here i downgrade it to 1.1.15 as a temporary solution. Just 2 weeks with the laptop and Dell came with this, im not happy at all.

Same problem.  Was considering going into the bios settings, as there are configurations for how much to charge the battery and at what level to begin charging.  However, I was dissuaded from doing so when I read comments at the link below.  People already attempted to adjust the settings, and the charge remained at 60%.  Regardless, with my current BIOS settings, charging should not pause at 60%.

www.reddit.com/.../

Has anyone got a response from Dell that acknowledges this as an  issue yet?

As far as I can tell they are still sending out techs to replace batteries etc despite people telling them it's the bios.

Just wanted to add my voice to this. Maybe if we all just great separate posts this would get more traction?