XPS 15 l502x freezes during gameplay

Hey,

Been having the same problem, game freezes randomly. Then have to ctrl + alt + del to get out. But can't kill the process after. Have noticed an error message sometimes that the Nvidia driver has crashed and recovered or something like that. However, what is strange is that a lot of games work just fine. Even, GTA IV and Crysis 2 that crashed in the video's here l502xcrash.blogspot.com  worked fine on my system, but other games like Deus Ex: Human Revolution, 40K Warhammer and strangely even Half-Life 2 tend to freeze up.

i m also having the same problem.The screen becomes white.Then i have to hold down the power button.This thing started after installing call of duty black ops.

Interesting even my laptop started having problem after installing black ops...Before i played Borderlands, Dead Space and Crysis for hours without any issues...anyone else had the same issue...???

TanveerSk - They replaced your motherboard and now it's happend again?!?

damn :( so no solution for it ?

No everything is fine after replacing my motherboard...I was just mentioning how the problem started...Replacing your motherboard seems to be the only solution..

It fixes about 90% of the freezes, it still occures. And it will still make that sound trough your speakers when you load websites sometimes. I can recommend it but dont think it really is fixed

Finally ! They will replace my motherboard in tuesday.

I'll tell you if it'll fix my problems.

They replaced my MB last week. It seems that the games are working fine, but I lost audio. I tried everything, like drivers, upgrading  and downgrading bios, etc...

Finally called Dell, and they said that the MB has the audio chip screwed.

I havent played much, because without sound, whats the point.

Finally They replaced my motherboard today,

it seems that everything works fine now :)

i hope this problem will not appear anymore.

@entimus - it's happend some time after they replace your motherboard or it's from the beginning? i hope my audio chip  will not screwed too, now everything ok.

My I502x is doing it as well.  It doesn't matter if it's integrated graphics or the Nvidia graphics, it still hangs when I play WoW.  It also hangs when I watch DVD's.  It only started a little over a month ago.

maybe your motherboard have issue too.

or bcz of overheating.

it's happend to you only when you play WoW ? what about other games?

and about the Dvd's, try to open your media player once with the integrated graphics and once with nvidia, if it's freeze in both of the cards it's very odd, try to run diagnostic in the laptop startup (F12 at the statup and then Diagnostic).

It's not overheating, as that's the first thing I checked.  I've got RealTempGT running and monitoring both the CPU and GPU, and it never reaches warning temp with a good 24 degree margin at top load.  Normal operating temp is around 64C and as high as 84C on the CPU and GPU, and it will hang when the temp is as low as 71C.  I get the following Windows event log message: "A problem with your video hardware caused Windows to stop working correctly."  The only way to recover is to do a hard reboot by holding down the power button.

OK, that what happend to me before,

it's happend because your motherboard,

did your try to play/watch dvds without the AC Power?

it's bad to hear that.

so now u'll ask them to replace it again?

now it's seems like endless problem :(

p.s.: you said after they replace your motherboard this: "It fixes about 90% of the freezes, it still occures. And it will still make that sound trough your speakers when you load websites sometimes. I can recommend it but dont think it really is fixed".

i don't have this problem with the sound anymore after they replace it.
maybe your new motherboard have issue from the beginning and it's in this 2 month it become worst and worst until now? 

Well its back almost 2 months afther i replaced my motherboard the crashes are reoccuring frequently