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January 13th, 2014 17:00
Error reading/writing memory
Hello,
My xps 14z (l412z) can't boot in BIOS. When I press the power button I can hear it only beeping 4 times in a row and it does not start even BIOS. I checked in the internet and found that this can be issue related to the RAM or the DIMM slots. I opened the laptop and tried with only one of the memories, then with the other one, I changed their places and didn't succeeded.
I also tried the RAM plates on a different laptop and they work fine.
Since I am in a foreign country for 2 weeks I don't have time to leave it here for a repair, so I would like to hear from you some other ideas to try instead of waiting so much time for a specialist to see it.
P.S. If it is not the DIMM slots/RAM plates, I guess it should be faulty motherboard. Should I think about a new one? It is a shame that this computer surrendered just an year and a half after I bought it. I have never had BSOD's or any other problems with it.
Regards,
Martin
DELL-Manshu S
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2.2K Posts
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January 14th, 2014 01:00
Hi Martin,
We regret the inconvenience cause to you.
Thank you for troubleshooting the issue.
As you mentioned that you have tried turning on system with one memory stick at a time on different slots, still the system is not working, it can be an issue with the system board.
To help you, I have added you as a friend. Please send me a private message with Service Tag and name listed on the account. To send a private message click on my DELL-username and then click "Send a Private Message". Provide your service tag and contact information so that I may access your system records and check what can be done..
Thanks & Regards
Manshu S
#iworkfordell
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