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19951
April 24th, 2014 04:00
Flash player
hello all. I need some help I have a Dell XPS13 Ultrabook and its been an awesome machine, it is currently running windows 8.1 and have had not a single problem with it until now..... I recently done some update through windows and now my flash player wont work whenever I watch a clip on facebook or youtube, keeps saying update flash player so I follow all step from adobe = enable flash player so I goto tools,manage add-ons,scroll down to shockplayer object and under the name it say not available yet it is enabled .... im just out of ideas I need some help please as I cant do anything on youtube or facebook thanks peoples cheers
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DELL-Shrikanth G
2 Intern
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618 Posts
0
April 24th, 2014 05:00
Hi Raiders1,
Please follow the steps to uninstall and reinstall flashplayer on respective internet browsers http://dell.to/1l6mmL2 Please let me know if you need any further assistance.
Raiders1
4 Posts
1
April 24th, 2014 06:00
GuruAid-CS
30 Posts
1
April 24th, 2014 07:00
Follow the below mentioned steps to resolve the issue:
1. Open the website that has Flash content and the one you are having issues.
2. In Internet Explorer, go to Settings, and then select the "Compatibility view settings" menu.
3. Add your website to the list; make sure the below two check boxes at the bottom are checked
a. Include updated website lists from Microsoft.
b. Display intranet sites in Compatibility View.
4. Click OK and check if you able to watch video.
If the issue persists, follow the below mentioned steps:
regsvr32 c:\windows\system32\macromed\flash\flash.ocx
Copy the above text in to a notepad and save it as flash.bat and run it as an administrator by right clicking on the file and select run as administrator.
Try and open the website that you were unable to open so far.
GuruAid
Raiders1
4 Posts
1
April 24th, 2014 18:00
hi GuruAid just tried the above mentioned and still to no avail keeps coming up saying please upgrade your flash player im not sure if maybe remote assistance may help but willing to try anything or any other suggestion will be great ,Any idea as to why this<ADMIN NOTE: Profanity removed as per TOU>is happening?
GuruAid-CS
30 Posts
0
April 25th, 2014 07:00
It has been noticed on multiple forums that Microsoft is aware and is working on this issue. Since the above mentioned steps didn't work here are a few options:
1) Try resetting Internet Explorer to the default settings. Follow the below mentioned link to reset Internet Explorer:
http://support.microsoft.com/kb/923737
2) If the issue still persists then try using an alternate browser. Follow the below mentioned link to download Google Chrome, as Google Chrome has built-in flash plug-in:
https://www.google.com/intl/en/chrome/browser/
You can follow the below mentioned thread to get more clarification on the issue:
http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/flash-player-isnt-working-in-ie-11-windows-81/d44b2206-9902-4756-88ea-80124f6d756f?page=1&tm=1398431974781
GuruAid