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July 28th, 2017 18:00
inspiron i3567
Recently purchased this computer for my wife. She complains that the touch pad has a small sweet spot for tapping. It is unresponsive on the edges and responsiveness is intermittent as you move in from the edge. Is this normal? My laptop is a different brand and is responsive anywhere on the pad
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Dell-SreejithR
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July 31st, 2017 01:00
Thank you for your message.
The touchpad responds to taps only a few mm away from the edges & this is by design.
However, the touchpad should respond to tapping just above the edges.
Please update the BIOS from this link http://dell.to/2vaqeYq
Download & save the touchpad driver here http://dell.to/2vXAMYb followed by the chipset driver dell.to/2v9NfKW , save to your desktop screen.
Restart the computer
Connect an external mouse.
Open device manager
Expand mice & other pointing devices
Right click on Dell touchpad & click on uninstall (check the box that says delete driver)
Do not restart the computer.
Install the saved touchpad driver.
Install the chipset driver & restart the computer.
For better assistance, please click on my Dell username & send a private message with the service tag registered name & email address.