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2598
September 27th, 2005 20:00
Next day service
Do not buy Dell's next business day service contract. If you have a hardware failure, especially if your system is a couple of years old, there is a line in the contract that says that the "next day" actually means the next day after the local technician gets the replacement parts. Guess what, if your system is a couple of years old, Dell does not stock on these parts and it takes weeks to get the parts. So basically you paid for next day service for a couple of years only to realize that Dell does not have the parts that you need and it will be several days/weeks before the computer is actually fixed. Beware!
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Ed C
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September 27th, 2005 21:00
JersWork
770 Posts
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September 28th, 2005 18:00
I would disagree.
I have a Latitude C840, a system model that is around 5 years old now. Last summer, I had to call Dell for a problem with the system board. Every time I called them, if I called before 2:00 PM, they had a technician at my office the next business day to replace the part (they were out 4-5 times to replace the system board due to problems with the replacements but that is a different story). The awkward one was when the problem first occurred it was on a Friday afternoon, so they weren't out until the following Tuesday because I didn't get them called until around 4:00 PM. Dell shipped the replacement part to the local technician, and the technician came out and installed it. Of course, the recent weather issues may have impaired their ability to ship parts overnight to some areas, but in general, I have never waited longer than 2-3 business days to have a technician on-site to replace a part (and I have called them out about 10 times for my different systems). One case, I actually had a replacement part in my system in less than 24 hours from when I called Dell to report the problem.