touchscreen issue

Question

I have a dell inspiron 5523 touchscreen windows 8.Touchscreen  stop working 2 days ago. .Didn;t find how to enable or disable touchscreen in control panel,,don't have a pen and touch ,and no HID in device manager so nothing about touchscreen.I will really appreciate your help..Thank you!

danibonda · Answer

the problem is that  I have no such an option for pen and touch ,all I can do it's calibrate the screen color nothing for pen and touch

danibonda · Answer

my system even say that I have no pen and touch input available for this screen and   the touchscreen worked fine for 5 months

DELL-Appu S · Answer

Hi danibonda,

Try to calibrate the screen. Here are the steps:

-Select the Settings menu from the charms.
-Select Control Panel from the Settings menu.
-Click Calibrate the screen for pen or touch input.
-On the following screen tap the cross hair each time it appears on screen and save the calibration settings.

DELL-Appu S · Answer

Hi danibonda,

Try resetting the computer. Here are the steps. Remove the Base Door. Use a paper clip to reset the system by inserting the pointed end into the reset hole underneath the notebook. To locate the reset hole, please refer to THIS thread.

danibonda · Answer

thanks for replying! I reset the system ,touchscreen still doesn't work.. What I try so far:

1.refresh the system

2.Reinstall the windows back to factory settings

3.Update the flash bios

4.reset the system

5.run a diagnose with everything passed

i do not have a HID in device manager ,not able to find the driver and no option for screen calibration for touch and pen

Still open for any other solution .Thank you !!!

DELL-Appu S · Answer

Hi danibonda,

Since you've tried almost all the possible steps, it might a hardware issue and we may have to replace parts. You may provide the service tag of the computer and the first and last name as it appears on the account via private message (click my username and then click Start Conversation) so that I can check the further course of action.

DELL-Appu S · Answer

Hi danibonda,

Thank you for providing the information; appreciate it.

I received a suggestion from our community rockstar member RockSt☆r-Rick K regarding this issue. Before we proceed further, let's try the following steps:

- Boot into BIOS, power off the computer -> restart the computer, press 'F2' key on the Dell logo -> this will take you to BIOS screen.
- Go to the Boot tab.
- Change the Secure Boot to Disabled.
- Press F10 key to Save the changes. Restart the computer and check if the touch screen works.

If the above steps do not work, then go to BIOS setting once again, under Boot tab, change the Boot List Option to Legacy, press F10 to save the changes. Restart the computer and check.

Please share the findings.

danibonda · Answer

I try both option.With secure boot disable didn’t work and I couldn’t start the laptop with boot list option on legacy.Message: select the proper boot ........to start.

DELL-Appu S · Answer

Hi danibonda, Please share the current status of the computer. Are you able to boot to Windows? If not, then boot into BIOS and change the above setting to its previous state. Awaiting your response.

danibonda · Answer

I change back the bios setting and I can boot to windows but no success with touchscreen

DELL-Appu S · Answer

Hi danibonda, Thank you for the update. I have sent you a private message. Please reply with the required information. Also, ensure that Windows Updates are up-to date.

DELL-Appu S · Answer

Hi danibonda, Glad we could help by fixing your issue. In case of a similar situation in future, feel free to reach out to us on Support Site for any help.

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touchscreen issue

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