Windows 7 - Microsoft Word Starter

I'm probably in the wrong forum but I'm done trying to find how and where to post this, so here goes.

I've spent literally hours trying to get information from Dell regarding software installed by Dell on my Inspiron N5010, namely Microsoft Word Starter, supposedly a very basic word processor.  I spent a great deal of time creating a document only to discover that I can't send it anywhere in any form.  Is this just a trial copy and I have to buy it to get the full up version?  I called tech support and they couldn't tell me and suggested that I buy Office 365.  I don't need anything that sophisticated.  I'm retired and my needs are very basic--just a basic word processor.  I called sales support under the pretext of getting info about buying a new laptop and what software came with it and they couldn't tell me, just offered to help me with my purchase.  Microsoft told me if it was factory installed, then I needed to call Dell.  This is going to be my last attempt to get what should be very basic information before I junk this thing for an HP.  NONE of the links work on this version of Word Starter including "Getting Started Guide", "Help and Support", "Purchase Office 365", "Learn More" about College Student Office 365.  Everything gets a black page with "Aw Snap" Something went wrong while displaying this webpage.  To continue, reload or go to another page.  Learn More and up comes another Aw Snap page.  What is the purpose of having this word processor installed on my laptop?  Should it work or what?  Sorry if I sound exasperated because I am and have little patience for going around any more circles.