Engineer came today and came with a new wifi card, new speakers and new motherboard.
Tried after each part was replaced and still the problem exists. Dell support have asked for a week to escalate it to level 3 for their engineers to look in to the problem. Apparently there have been other XPS13's with the same problem.
Same problem here. It occurs with almost any movement on the screen: scrolling, page loading, minimizing, maximizing...anything really...even typing.
I just received my XPS 13 about a week ago but I have already configured it almost completely to my liking, so I am reluctant to call and ask for a replacement.
I hope this thread will provide some answers sometime soon.
Same problem with my Latitude e5470. Elecctric buzzing in the middle of laptop is proportional to use of the CPU. It increases on scrolling too. Also i hear a soft buzzing when charging close to power plug.
I think this is an abnormal behaviour but i have checked another models in a store. I also heard similar whining in xps 13 and latitude 3450. I think it is a broader dell's problem. IMO it's amazing that such thing is happening. I'd give my laptop to the service but i have no hope a replacement or sth can help at all.
Left the problem with Dell for a few weeks, they mentioned it was a known problem. In the end I asked about a replacement unit or a refund and they offered a refund. A shame as I love the laptop but this is not acceptable in a £1100 laptop. Didn't want to risk it with another one so now I have a Surface Pro 4.
superdude77
1 Rookie
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15 Posts
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February 24th, 2016 10:00
Engineer came today and came with a new wifi card, new speakers and new motherboard.
Tried after each part was replaced and still the problem exists. Dell support have asked for a week to escalate it to level 3 for their engineers to look in to the problem. Apparently there have been other XPS13's with the same problem.
frost33
1 Message
0
February 20th, 2016 05:00
second precisely this issue. please post any resolution.
ChuckAlNew
3 Posts
0
March 14th, 2016 12:00
Same problem here. It occurs with almost any movement on the screen: scrolling, page loading, minimizing, maximizing...anything really...even typing.
I just received my XPS 13 about a week ago but I have already configured it almost completely to my liking, so I am reluctant to call and ask for a replacement.
I hope this thread will provide some answers sometime soon.
elkade
1 Message
0
March 16th, 2016 12:00
Same problem with my Latitude e5470. Elecctric buzzing in the middle of laptop is proportional to use of the CPU. It increases on scrolling too. Also i hear a soft buzzing when charging close to power plug.
I think this is an abnormal behaviour but i have checked another models in a store. I also heard similar whining in xps 13 and latitude 3450. I think it is a broader dell's problem. IMO it's amazing that such thing is happening. I'd give my laptop to the service but i have no hope a replacement or sth can help at all.
superdude77
1 Rookie
•
15 Posts
0
March 23rd, 2016 04:00
Left the problem with Dell for a few weeks, they mentioned it was a known problem. In the end I asked about a replacement unit or a refund and they offered a refund. A shame as I love the laptop but this is not acceptable in a £1100 laptop. Didn't want to risk it with another one so now I have a Surface Pro 4.