@raducu6677 I’m not sure how you suddenly ended up with a BIOS or HDD password just by updating your BIOS, but if you call Dell Support and say you need help with an unknown BIOS/HDD password, Dell will ask for your Service Tag and some other information from the prompt screen you’re seeing, and if they can verify that you are the registered owner of the system, they will give you a bypass password. If you are not the owner of that laptop in Dell’s registration records, then you will likely have more difficulty.
Hi, thank you for responding to this post, i'm sure it is not the bitlocker , it is a administration bios password , i have the laptop in my account. What can i do to remove the password from service tag
To have the password cleared, the owner currently registered with Dell needs to place a voice all to Dell for support. Dell will assist only the registered owner in clearing the password.
@raducu6677 Based on the clean install and the BIOS update, it sounds like BitLocker auto-enabled when you linked your Microsoft account to your Windows login, and the BIOS update is prompting for your BitLocker Recovery Key. You should be able to find that in your Microsoft online account, and after you enter it once, you’ll be ok again. Alternatively, you can flash your system back to its previous BIOS release using the utility you can find by pressing F12 at startup. For certain systems using BitLocker, you need to suspend BitLocker before updating the BIOS to avoid this issue because a BIOS update can cause the “platform integrity check” to fail, since you changed a key component of the hardware/firmware environment, which triggers the lockdown that prompts for the Recovery Key.
But if it’s a BitLocker prompt and you can’t find the key, then Dell won’t have a password to help you, contrary to what @ejn63 said above. They can help with an unknown HDD password that was set in the BIOS, but it doesn’t sound like that’s what you did. So if you can’t access the Recovery Key, flash back to the previous BIOS so that the platform integrity check will complete, then suspend BitLocker before updating again. Or disable BitLocker completely if you don’t want it.
Since the original post mentioned specifically mentioned a system authorization password (i.e., firmware), we'll just chalk this up to a mis-reading of the original post by jphugan. We all make mistakes sometimes!
Contact the seller for assistance -- if they can't or won't help, return the system for a refund, since the only other option is going to be replacing the system board.
That’s charitable of you and all @ejn63, but the original post makes no mention at all about a “system authorization password”. I see nothing in that post that would have ruled out BitLocker. On the contrary, I can’t even come up with a theory for how it would be possible to perform a clean install of Windows, then update the BIOS, and then suddenly have a system or HDD password suddenly set. Can you?
By comparison, a clean install of Windows on certain systems CAN result in BitLocker being pre-staged, even when using regular MS install media these days, and the initial setup makes it increasingly difficult to avoid linking a Microsoft account — in fact Win11 Home forces you to do so. Those two facts mean it is plausible to end up with BitLocker enabled without realizing it, and since BIOS updates can disrupt the platform integrity check, a prompt like the OP described after a BIOS update that was coming from BitLocker would be completely plausible.
" Is protected by a password authentication system. "
That's exactly the wording posted on a Dell system that has a powerup password, and it's nowhere near any error I've ever seen pop up on any version of Windows, bitlocker enabled, disabled, or user/admin password forgotten or not.
It's entirely possible to mis-read the post if your intent distracts you -- that's true of all of us. And while some are more or less willing to admit mistakes, in this case you made one, pure and simple, cut and dry.
Whatever the cause, the solution has nothing to do with Windows and everything to do with needing a firmware password cleared -- that much was crystal clear from the beginning.
jphughan
9 Legend
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14K Posts
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December 11th, 2021 07:00
@raducu6677 I’m not sure how you suddenly ended up with a BIOS or HDD password just by updating your BIOS, but if you call Dell Support and say you need help with an unknown BIOS/HDD password, Dell will ask for your Service Tag and some other information from the prompt screen you’re seeing, and if they can verify that you are the registered owner of the system, they will give you a bypass password. If you are not the owner of that laptop in Dell’s registration records, then you will likely have more difficulty.
raducu6677
1 Rookie
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3 Posts
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December 11th, 2021 07:00
Hi, thank you for responding to this post, i'm sure it is not the bitlocker , it is a administration bios password , i have the laptop in my account. What can i do to remove the password from service tag
Sorry for bad english
raducu6677
1 Rookie
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3 Posts
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December 11th, 2021 07:00
So i need to claim this laptop to my account ? Or what ?!
ejn63
10 Elder
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30.7K Posts
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December 11th, 2021 07:00
To have the password cleared, the owner currently registered with Dell needs to place a voice all to Dell for support. Dell will assist only the registered owner in clearing the password.
jphughan
9 Legend
•
14K Posts
0
December 11th, 2021 07:00
@raducu6677 Based on the clean install and the BIOS update, it sounds like BitLocker auto-enabled when you linked your Microsoft account to your Windows login, and the BIOS update is prompting for your BitLocker Recovery Key. You should be able to find that in your Microsoft online account, and after you enter it once, you’ll be ok again. Alternatively, you can flash your system back to its previous BIOS release using the utility you can find by pressing F12 at startup. For certain systems using BitLocker, you need to suspend BitLocker before updating the BIOS to avoid this issue because a BIOS update can cause the “platform integrity check” to fail, since you changed a key component of the hardware/firmware environment, which triggers the lockdown that prompts for the Recovery Key.
But if it’s a BitLocker prompt and you can’t find the key, then Dell won’t have a password to help you, contrary to what @ejn63 said above. They can help with an unknown HDD password that was set in the BIOS, but it doesn’t sound like that’s what you did. So if you can’t access the Recovery Key, flash back to the previous BIOS so that the platform integrity check will complete, then suspend BitLocker before updating again. Or disable BitLocker completely if you don’t want it.
ejn63
10 Elder
•
30.7K Posts
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December 11th, 2021 08:00
Since the original post mentioned specifically mentioned a system authorization password (i.e., firmware), we'll just chalk this up to a mis-reading of the original post by jphugan. We all make mistakes sometimes!
Contact the seller for assistance -- if they can't or won't help, return the system for a refund, since the only other option is going to be replacing the system board.
jphughan
9 Legend
•
14K Posts
0
December 11th, 2021 12:00
That’s charitable of you and all @ejn63, but the original post makes no mention at all about a “system authorization password”. I see nothing in that post that would have ruled out BitLocker. On the contrary, I can’t even come up with a theory for how it would be possible to perform a clean install of Windows, then update the BIOS, and then suddenly have a system or HDD password suddenly set. Can you?
By comparison, a clean install of Windows on certain systems CAN result in BitLocker being pre-staged, even when using regular MS install media these days, and the initial setup makes it increasingly difficult to avoid linking a Microsoft account — in fact Win11 Home forces you to do so. Those two facts mean it is plausible to end up with BitLocker enabled without realizing it, and since BIOS updates can disrupt the platform integrity check, a prompt like the OP described after a BIOS update that was coming from BitLocker would be completely plausible.
ejn63
10 Elder
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30.7K Posts
0
December 11th, 2021 12:00
It's actually not -- the wording is this:
" Is protected by a password authentication system. "
That's exactly the wording posted on a Dell system that has a powerup password, and it's nowhere near any error I've ever seen pop up on any version of Windows, bitlocker enabled, disabled, or user/admin password forgotten or not.
It's entirely possible to mis-read the post if your intent distracts you -- that's true of all of us. And while some are more or less willing to admit mistakes, in this case you made one, pure and simple, cut and dry.
Whatever the cause, the solution has nothing to do with Windows and everything to do with needing a firmware password cleared -- that much was crystal clear from the beginning.
Tamer17
1 Rookie
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1 Message
0
September 9th, 2024 22:42
Hi, i have problem:
This Computer System is #8FC8, Protected by a password authentication - Dell security manager
can u help me? <Private data removed from public view DELL-Admin>
(edited)