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8573
May 23rd, 2018 07:00
ASF2 Force off issue - Dell will never fix?
I know that so many Dell users have been talking about this problem for a while, but the fact is Dell has never helped them!
I'm one of the users my system is Dell Latitude E7270 I used it for about 3 days since the problem has first taken place and now I can't use the laptop for more than 15 minutes for average without facing it!
The problem simply makes the laptop restarts unexpectedly while using and an "ASF2 Force OFF" event appers in Power logs in BIOS. I did my researches about it and it happens to be a graphics problem or a motherboard problem also the problem is most accurate with Latitude and XPS series.
I tried to:
1) Upgrade and downgrade BIOS version
2) Upgrade from Windows 7 to Windows 10
3) Install the latest Intel graphics driver "Once from Dell Website, from Windows update and from Intel website"
4) Factory recovery and BIOS rest to factory settings
5) Do an extended Hardware test from BIOS "Diagnostics "F12" and Hardware passed all tests!
The problem dissapeared in my case just in two cases:
1) When I Enter safe mode
2) When I uninstall Intel HD graphics 520 driver
I haven't contacted Dell when I first face it because I had work out side country, but that dosn't change the fact that my laptop has a manufactory problem and it still under warreny for 2020!
When I contact Dell support they just gives me an international number to call because now I'm out of US, but the number isn't dial able!
My system is still Under hardware warranty, but I think Dell will never admit that my laptop needs to be replaced with a new one!
I'm really disappointed on Dell, I used to make it the brand of my laptop upgrades I had E6420 and E6440 before, but when I make an 1200$ upgrade this happens?!!
If you were me what would you do?
0 events found
mpjanus
1 Message
0
July 18th, 2018 01:00
I have similar issues with my lattitude 7480. Dell says it's the Windows 7 image, my IT department says it's the Dell drivers. Result is nothing gets solved. As only some of the laptops of this product line have the issues within my company, I'm pretty sure its a hardware issue, but no one want to admit.
dbn4
1 Rookie
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7 Posts
0
August 16th, 2019 02:00
I have the same issue
th1m0r
17 Posts
0
February 1st, 2020 09:00
Hi, i have a Inspiron 15 7572. I did contact dell brazil support 4 times about problems. But all times, hardware diagnostics did not show any issues. Then dell did nothing. Other times they tdid ell me that can't do anything becouse i did replace original configuration. so, in my last contact about asf2 force off, they tell me was a motherboard pproblem and need to be replaced. and my warranty was terminated 3 days ago. they tell a costumers,
RnBeer
5 Posts
0
December 11th, 2020 08:00