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October 23rd, 2025 19:03
Black screen on laptop screen after boot
I don’t know what happened to my laptop I have been trying to on it but the screen keeps showing black.i have tried everything i have seen online but non seem to work
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ejn63
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October 23rd, 2025 19:05
See if a screen diagnostic will run - hold the D key through powerup.
user_046586
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October 23rd, 2025 19:07
@ejn63 i have tried it the it shows the red green and blue light
ejn63
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October 23rd, 2025 20:07
That means the display is OK and receiving power, and that it's likely a mainboard fault.
Anything more detailed requires the system model information. If you have an external monitor, you should also check for an image on that.
user_046586
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October 23rd, 2025 20:11
@ejn63 okay thank you but how can I fix it
user_046586
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October 23rd, 2025 20:12
@user_046586 it is a dell latitude 5490 8th Gen
ejn63
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29.9K Posts
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October 23rd, 2025 20:39
You can try system reset (unplug, disconnect the battery from the mainboard and hold the power button for 30 sec. Remove and reinstall the memory module(s) and hard drive or SSD.
Then reassemble and see if the system will boot.
user_046586
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October 23rd, 2025 20:46
@ejn63 okay thank you so much