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May 22nd, 2024 05:58
Dell Command Update does not find/install BIOS Update - new laptop latitude 5540
Hi everyone, we are experiencing issues with Dell Command Update and BIOS updates.
That a little bit critical since the BIOS updates are having serious security fixes.
We are relying on the Dell Command Update and do a scripted update for our used Latitudes.
Here is an example:
Out of the Box Latitude 5540:
Running Command Update on the laptop with GUI: Result while searching for updates:
When I go to dell support homepage and download latest bios for latitude 5540: Precision_3580_Latitude_5540_1.12.0
I see that the BIOS is somehow old:
In the past we were wondering why some laptops are still on an old bios version. I guess we found the reason, somehow Dell Command Update don't update the BIOS or more precisely the tool doesn't see a newer version.
Can this be fixed soon in short-term please.
That a little bit critical since the BIOS updates are having serious security fixes.
We are relying on the Dell Command Update and do a scripted update for our used Latitudes.
Here is an example:
Out of the Box Latitude 5540:
Running Command Update on the laptop with GUI: Result while searching for updates:
When I go to dell support homepage and download latest bios for latitude 5540: Precision_3580_Latitude_5540_1.12.0
I see that the BIOS is somehow old:
In the past we were wondering why some laptops are still on an old bios version. I guess we found the reason, somehow Dell Command Update don't update the BIOS or more precisely the tool doesn't see a newer version.
Can this be fixed soon in short-term please.
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White_Ninja
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May 22nd, 2024 06:00
ErikN78
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1 Message
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June 17th, 2024 11:39
Experiencing the exact same problem. I have to add that a first run of dell command update found 4 updates; 3 drivers and the latest BIOS. It successfully installed the driver updates, but it shows a failure of the installation of the BIOS update. After that installation failure Dell Command Update does not find the latest BIOS update anymore, although the website does. It is almost like Dell Command Update thinks the latest BIOS has been installed, although it is not. Tried clearing Dell temp dirs to no avail.
Also found older threads experiencing the same issue 2 years ago, with no viable solution.
White_Ninja
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July 5th, 2024 10:13
@ErikN78 : One Dell Supporter told me at the phone, that the Dell Command Update looks 3 version back, if the Bios currently running on the laptop ist older as 3 versions the Dell Command Update will not show that a Bios Update is available nor will it install the lastest Bios if you try to use dcu cli.
I asked to put this in a Change Request for DCU, he told be that he can not address directly to the Software Department and that there will be just little chance that he can address it somewhere. Thats really a pity and very annoying since we now put this line into out Client-System Release2Production document: "manually check on dell homepage if the latest Bios is installed".
Maybe someone from DELL reads this and can address this to the DCU department.