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December 21st, 2024 20:01

Dell Latitude E7400 - Windows 11 - Intel Engine Management Components

I am trying to update the Intel Engine Management Components and I run the installer to update the sofware and drivers and get the error message below:

I click "Finish" and then looked at the logs. See below:

2024:12:21 13:11:23:854:   Showing page: License
2024:12:21 13:11:25:691:   Setup thread started
2024:12:21 13:11:25:691:   Mode is Update
2024:12:21 13:11:25:695:   Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress'
2024:12:21 13:11:25:696:   Showing page: Progress
2024:12:21 13:11:25:697:   InstallVersion is 2313.4.16.0
2024:12:21 13:11:25:698:       Removing from cache
2024:12:21 13:11:25:700:     Uninstalling ME_WMIProv_x64.msi its product code is '{5DDCAB56-E374-431D-A70D-BEE3C9F787D1}'; Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress'
2024:12:21 13:11:25:701:       Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096
2024:12:21 13:11:25:736:       Return code: 1612
2024:12:21 13:11:25:737: W   Aborting uninstall
2024:12:21 13:11:25:738: E Reboot is not needed.
2024:12:21 13:11:25:739:   Updating ME Components size (ARP).
2024:12:21 13:11:25:742:   Setting application size to 1139253 kb
2024:12:21 13:11:25:755:   Showing page: Error
2024:12:21 13:11:27:245:   Directory (C:\ProgramData\Intel Package Cache {1CEAC85D-2590-4760-800F-8DE5E91F3700}) unlocked
2024:12:21 13:11:27:260:   Dumping properties (53 total)
2024:12:21 13:11:27:262:     IIF_MSILOGLEVEL=4096
2024:12:21 13:11:27:264:     ME_WIMAN_STATE=0
2024:12:21 13:11:27:265:     ME_WMI_STATE=1
2024:12:21 13:11:27:266:     ME_LMS_STATE=0
2024:12:21 13:11:27:267:     ME_IMSS_STATE=0
2024:12:21 13:11:27:268:     ME_DAL_STATE=1
2024:12:21 13:11:27:270:     IIF_NOPRUNE=1
2024:12:21 13:11:27:271:     IIF_NOMSITRANSACTIONS=1
2024:12:21 13:11:27:272:     ME_ICLS_ONLY=0
2024:12:21 13:11:27:273:     ME_ICLS_STATE=1
2024:12:21 13:11:27:274:     IIF_CANDIDATEINSTALLATIONISDCH=1
2024:12:21 13:11:27:276:     ME_UNINSTALL_OEMEXT=1
2024:12:21 13:11:27:277:     ME_SOL_STATE=0
2024:12:21 13:11:27:278:     ME_DRVONLY=0
2024:12:21 13:11:27:278:     ME_MEIDALONLY_STATE=0
2024:12:21 13:11:27:279:     ME_WMIONLY=0
2024:12:21 13:11:27:280:     IIF_NODNCHECK=1
2024:12:21 13:11:27:281:     IIF_SETUPVERSION=2431.6.4.0
2024:12:21 13:11:27:282:     IIF_PACKAGEVERSION=2435.6.36.0
2024:12:21 13:11:27:283:     IIF_SETUPPATH=C:\ProgramData\Dell\drivers\8876799d-5ecc-4ad9-8e82-128f314b6577
2024:12:21 13:11:27:283:     IIF_CACHELOC=C:\ProgramData\Intel Package Cache {1CEAC85D-2590-4760-800F-8DE5E91F3700}
2024:12:21 13:11:27:285:     IIF_OLDCACHELOC=C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}
2024:12:21 13:11:27:286:     IIF_OS=10.0
2024:12:21 13:11:27:287:     IIF_OSSERVICEPACK=0
2024:12:21 13:11:27:288:     IIF_OS_BUILD_NUMBER=22631
2024:12:21 13:11:27:289:     IIF_OS_FULL_FORMAT=10.0.22621.4391
2024:12:21 13:11:27:290:     IIF_IS64=1
2024:12:21 13:11:27:292:     IIF_INSTALLEDPACKAGEVERSION=2313.4.16.0
2024:12:21 13:11:27:292:     IIF_CURRENTINSTALLATIONISDCH=
2024:12:21 13:11:27:293:     IIF_INSTALLFOLDER=C:\Program Files (x86)\Intel\Intel(R) Management Engine Components
2024:12:21 13:11:27:294:     IIF_LANGCOUNTRY=en-US
2024:12:21 13:11:27:294:     IIF_PROGRAMFILES86FOLDER=C:\Program Files (x86)
2024:12:21 13:11:27:296:     IIF_PROGRAMFILESFOLDER=C:\Program Files
2024:12:21 13:11:27:296:     IIF_HASBATTERY=1
2024:12:21 13:11:27:298:     IIF_BATTERYPOWER=100
2024:12:21 13:11:27:299:     _INF_DAL_DCH_REL_DAL_VERSION=1.46.2024.0221
2024:12:21 13:11:27:299:     _INF_HECI_REL_WIN10_HECI_VERSION=2433.6.3.0
2024:12:21 13:11:27:299:     _INF_ICLS_DCH_ICLSCLIENT_VERSION=1.74.210.0
2024:12:21 13:11:27:301:     _INF_LMS_DCH_REL_LMS_VERSION=2435.6.14.0
2024:12:21 13:11:27:302:     _INF_SOL_REL_MESRL_VERSION=2405.6.0.0
2024:12:21 13:11:27:302:     _INF_WIMAN_EXT_WIMAN_WLAN_EXTENSION_VERSION=2433.90.33.0
2024:12:21 13:11:27:303:     _INF_WIMAN_WIMAN_VERSION=2433.90.33.0
2024:12:21 13:11:27:304:     _INF_MEWMIPROV_REL_MEWMIPROV_VERSION=2428.6.4.0
2024:12:21 13:11:27:306:     _INF_SOL_LMS_EXTENSION_REL_SOLLMSEXTENSION_VERSION=2405.6.0.0
2024:12:21 13:11:27:308:     =
2024:12:21 13:11:27:308:     IIF_LOGFOLDER=C:\ProgramData\dell\drivers\8876799d-5ecc-4ad9-8e82-128f314b6577
2024:12:21 13:11:27:309:     IIF_RESOURCEFOLDER=C:\Users\/User\AppData\Local\Temp\IIFB47E.tmp
2024:12:21 13:11:27:310:     IIF_SETUPMODE=UPDATE
2024:12:21 13:11:27:310:     IIF_PACKAGEPATH=C:\Users\User\AppData\Local\Temp\IIFD093.tmp
2024:12:21 13:11:27:312:     IIF_LICENSE=
2024:12:21 13:11:27:312:     IIF_ACCEPTED=1
2024:12:21 13:11:27:314:     IIF_EXITCODE=1612
2024:12:21 13:11:27:315:     IIF_README=
2024:12:21 13:11:27:315:   Dumping feature states
2024:12:21 13:11:27:316:     Feature: 'DriverFeature' | Package Name: ME_MEI_Drivers_x64.msi | Package ID: '{EBB4E1B1-D0A2-4F8E-BAFC-EF49A4D4E2A7}' | Current: 'true' | New: 'true'
2024:12:21 13:11:27:316:     Feature: 'DriverFeature' | Package Name: ME_SOL_Drivers_x64.msi | Package ID: '{7F26F9B8-4011-417B-A8F8-3D12D264CAEC}' | Current: 'false' | New: 'false'
2024:12:21 13:11:27:317:     Feature: 'DriverFeature' | Package Name: ME_WiMan_Extension_x64.msi | Package ID: '{9E4A97CE-AD02-46A7-98FC-04FBAC780340}' | Current: 'true' | New: 'false'
2024:12:21 13:11:27:319:     Feature: 'DriverFeature' | Package Name: ME_WiMan_Drivers_x64.msi | Package ID: '{89A95E0A-169C-41E0-B4F9-CCCA0D62D42C}' | Current: 'true' | New: 'false'
2024:12:21 13:11:27:320:     Feature: 'LangFeature' | Package Name: ME_Lang_x64.msi | Package ID: '{4792E8B1-F79E-4C5B-A8DC-391F64C30B75}' | Current: 'false' | New: 'true'
2024:12:21 13:11:27:321:     Feature: 'DriverFeature' | Package Name: ME_LMS_x64.msi | Package ID: '{e4344a12-b2c0-40d7-a1e3-0ca36aff223b}' | Current: 'true' | New: 'false'
2024:12:21 13:11:27:322:     Feature: 'DriverFeature' | Package Name: ME_SOLLMSExtension_x64.msi | Package ID: '{4faa69cb-924e-4f94-bb8b-29432af44345}' | Current: 'true' | New: 'false'
2024:12:21 13:11:27:324:     Feature: 'DriverFeature' | Package Name: ME_WMIProv_x64.msi | Package ID: '{785AE1A8-4950-44AA-9666-280BD6A4851E}' | Current: 'true' | New: 'true'
2024:12:21 13:11:27:325:     Feature: 'DriverFeature' | Package Name: ME_DAL_x64.msi | Package ID: '{cd2a9118-a4e6-4943-b562-c08cdc095e7c}' | Current: 'true' | New: 'true'
2024:12:21 13:11:27:325:     Feature: 'DriverFeature' | Package Name: ME_ICLS_x64.msi | Package ID: '{a3f21d61-9012-4561-988f-894a24ca0c5e}' | Current: 'true' | New: 'true'
2024:12:21 13:11:27:326:   Exit code (command line): 1603
2024:12:21 13:11:27:327:   >>> Log End

[Sat Dec 21 13:11:27 2024] 
--- End of Vendor Software Log ---

[Sat Dec 21 13:11:27 2024] Vendor Software Return Code: 1603
[Sat Dec 21 13:11:27 2024] logo.png
[Sat Dec 21 13:11:27 2024] Name of Exit Code: DEP_HARD_ERROR
[Sat Dec 21 13:11:27 2024] Exit Code set to: 4 (0x4)
[Sat Dec 21 13:11:27 2024] Result: FAILURE
[Sat Dec 21 13:11:28 2024] Name of Exit Code: DEP_HARD_ERROR
[Sat Dec 21 13:11:28 2024] Execution terminated at date-time Sat Dec 21 13:11:28 2024
[Sat Dec 21 13:11:28 2024] ######

What is the error mean? I have tried looking it up with no such luck? Any ideas? I am looking to update to Windows 11 24H2 and will not until I fix this. Thank you.

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70 Posts

December 23rd, 2024 00:12

Update:

I used Avast Cleanup Software and got the software removed and manually removed the driver from the device manger. Now it is just a "PCI Simple Communications Controller" under "Other devices". I am trying to reinstall, and I get the same errors and I have tried all version available from Dell to get it in re-installed. See new error log from latest driver package below:

2024:12:22 17:32:15:602:     MUP OS bits: 0x180000
2024:12:22 17:32:15:604:   Creating properties for all matching INF's
2024:12:22 17:32:15:605:   Architecture supported: x64
2024:12:22 17:32:15:607:   bIs64 ? 1
2024:12:22 17:32:15:610:   Package folder is C:\Users\User\AppData\Local\Temp\IIF8F33.tmp
2024:12:22 17:32:17:429:   Package information;
2024:12:22 17:32:17:431:     Type MSI: ID='{EBB4E1B1-D0A2-4F8E-BAFC-EF49A4D4E2A7}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:434:     Type MSI: ID='{4faa69cb-924e-4f94-bb8b-29432af44345}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:434:     Type MSI: ID='{7F26F9B8-4011-417B-A8F8-3D12D264CAEC}', Installed version: <Not installed>, Extracted: Yes
2024:12:22 17:32:17:438:     Type MSI: ID='{9E4A97CE-AD02-46A7-98FC-04FBAC780340}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:438:     Type MSI: ID='{89A95E0A-169C-41E0-B4F9-CCCA0D62D42C}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:443:     Type MSI: ID='{4792E8B1-F79E-4C5B-A8DC-391F64C30B75}', Installed version: <Not installed>, Extracted: Yes
2024:12:22 17:32:17:444:     Type MSI: ID='{cd2a9118-a4e6-4943-b562-c08cdc095e7c}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:447:     Type MSI: ID='{a3f21d61-9012-4561-988f-894a24ca0c5e}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:447:     Type MSI: ID='{e4344a12-b2c0-40d7-a1e3-0ca36aff223b}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:450:     Type MSI: ID='{785AE1A8-4950-44AA-9666-280BD6A4851E}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:454:   Preparing UI
2024:12:22 17:32:17:457:   Reading storyboard
2024:12:22 17:32:17:460:     Page count: 7
2024:12:22 17:32:17:463:     Added: Welcome
2024:12:22 17:32:17:465:     Added: Modify
2024:12:22 17:32:17:467:     Added: License
2024:12:22 17:32:17:469:     Added: Destination
2024:12:22 17:32:17:470:     Added: Progress
2024:12:22 17:32:17:473:     Added: Finish
2024:12:22 17:32:17:473:     Added: Error
2024:12:22 17:32:17:473:   Reading string map
2024:12:22 17:32:17:482:     No string map present
2024:12:22 17:32:17:571:   Showing page: Welcome
2024:12:22 17:32:19:954:   Showing page: License
2024:12:22 17:32:22:136:   Showing page: Destination
2024:12:22 17:32:22:920:   Setup thread started
2024:12:22 17:32:22:920:   Uninstall OemExt...
2024:12:22 17:32:22:926:   Handle Msi Upgrade code '{70a980c1-8b3a-4505-875e-485bbf9fe934}' is not installed
2024:12:22 17:32:22:927:   Showing page: Progress
2024:12:22 17:32:22:927:   Installing 'ME_MEI_Drivers_x64.msi'
2024:12:22 17:32:22:928:   Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress ADDLOCAL=DriverFeature'
2024:12:22 17:32:22:930:       Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096
2024:12:22 17:32:23:763:       Return code: 1603
2024:12:22 17:32:23:763: W   Aborting install
2024:12:22 17:32:23:767: E Reboot is  not needed.
2024:12:22 17:32:23:767:   Updating ME Components size (ARP).
2024:12:22 17:32:23:769:   Setting application size to 0 kb
2024:12:22 17:32:23:776:   Showing page: Error
2024:12:22 17:32:25:345:   Directory (C:\ProgramData\Intel Package Cache {1CEAC85D-2590-4760-800F-8DE5E91F3700}) unlocked
2024:12:22 17:32:25:350:   Dumping properties (48 total)
2024:12:22 17:32:25:360:     IIF_MSILOGLEVEL=4096
2024:12:22 17:32:25:362:     ME_WIMAN_STATE=0
2024:12:22 17:32:25:363:     ME_WMI_STATE=1
2024:12:22 17:32:25:363:     ME_LMS_STATE=0
2024:12:22 17:32:25:363:     ME_IMSS_STATE=0
2024:12:22 17:32:25:363:     ME_DAL_STATE=1
2024:12:22 17:32:25:363:     IIF_NOPRUNE=1
2024:12:22 17:32:25:369:     IIF_NOMSITRANSACTIONS=1
2024:12:22 17:32:25:369:     ME_ICLS_ONLY=0
2024:12:22 17:32:25:371:     ME_ICLS_STATE=1
2024:12:22 17:32:25:371:     IIF_CANDIDATEINSTALLATIONISDCH=1
2024:12:22 17:32:25:371:     ME_UNINSTALL_OEMEXT=1
2024:12:22 17:32:25:371:     ME_SOL_STATE=0
2024:12:22 17:32:25:371:     ME_DRVONLY=0
2024:12:22 17:32:25:371:     ME_MEIDALONLY_STATE=0
2024:12:22 17:32:25:376:     ME_WMIONLY=0
2024:12:22 17:32:25:376:     IIF_NODNCHECK=1
2024:12:22 17:32:25:376:     IIF_SETUPVERSION=2431.6.4.0
2024:12:22 17:32:25:376:     IIF_PACKAGEVERSION=2435.6.36.0
2024:12:22 17:32:25:376:     IIF_SETUPPATH=C:\ProgramData\Dell\drivers\84bb18dd-b58a-424e-ad19-86af59e20e7e
2024:12:22 17:32:25:376:     IIF_CACHELOC=C:\ProgramData\Intel Package Cache {1CEAC85D-2590-4760-800F-8DE5E91F3700}
2024:12:22 17:32:25:376:     IIF_OLDCACHELOC=C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}
2024:12:22 17:32:25:383:     IIF_OS=10.0
2024:12:22 17:32:25:383:     IIF_OSSERVICEPACK=0
2024:12:22 17:32:25:384:     IIF_OS_BUILD_NUMBER=22631
2024:12:22 17:32:25:384:     IIF_OS_FULL_FORMAT=10.0.22621.4391
2024:12:22 17:32:25:386:     IIF_IS64=1
2024:12:22 17:32:25:386:     IIF_INSTALLFOLDER=C:\Program Files (x86)\Intel\Intel(R) Management Engine Components
2024:12:22 17:32:25:388:     IIF_LANGCOUNTRY=en-US
2024:12:22 17:32:25:388:     IIF_PROGRAMFILES86FOLDER=C:\Program Files (x86)
2024:12:22 17:32:25:388:     IIF_PROGRAMFILESFOLDER=C:\Program Files
2024:12:22 17:32:25:391:     IIF_HASBATTERY=1
2024:12:22 17:32:25:391:     IIF_BATTERYPOWER=100
2024:12:22 17:32:25:392:     =
2024:12:22 17:32:25:392:     IIF_LOGFOLDER=C:\ProgramData\dell\drivers\84bb18dd-b58a-424e-ad19-86af59e20e7e
2024:12:22 17:32:25:393:     IIF_RESOURCEFOLDER=C:\Users\User\AppData\Local\Temp\IIF76B7.tmp
2024:12:22 17:32:25:393:     IIF_SETUPMODE=INSTALL
2024:12:22 17:32:25:393:     _INF_HECI_REL_WIN10_HECI_VERSION=2433.6.3.0
2024:12:22 17:32:25:393:     _INF_LMS_DCH_REL_LMS_VERSION=2435.6.14.0
2024:12:22 17:32:25:393:     _INF_SOL_LMS_EXTENSION_REL_SOLLMSEXTENSION_VERSION=2405.6.0.0
2024:12:22 17:32:25:399:     _INF_SOL_REL_MESRL_VERSION=2405.6.0.0
2024:12:22 17:32:25:400:     _INF_WIMAN_EXT_WIMAN_WLAN_EXTENSION_VERSION=2433.90.33.0
2024:12:22 17:32:25:401:     _INF_WIMAN_WIMAN_VERSION=2433.90.33.0
2024:12:22 17:32:25:401:     IIF_PACKAGEPATH=C:\Users\User\AppData\Local\Temp\IIF8F33.tmp
2024:12:22 17:32:25:403:     IIF_LICENSE=
2024:12:22 17:32:25:403:     IIF_ACCEPTED=1
2024:12:22 17:32:25:403:     IIF_EXITCODE=1603
2024:12:22 17:32:25:403:     IIF_README=
2024:12:22 17:32:25:403:   Dumping feature states
2024:12:22 17:32:25:407:     Feature: 'DriverFeature' | Package Name: ME_MEI_Drivers_x64.msi | Package ID: '{EBB4E1B1-D0A2-4F8E-BAFC-EF49A4D4E2A7}' | Current: 'true' | New: 'true'
2024:12:22 17:32:25:407:     Feature: 'DriverFeature' | Package Name: ME_SOL_Drivers_x64.msi | Package ID: '{7F26F9B8-4011-417B-A8F8-3D12D264CAEC}' | Current: 'false' | New: 'false'
2024:12:22 17:32:25:409:     Feature: 'DriverFeature' | Package Name: ME_WiMan_Extension_x64.msi | Package ID: '{9E4A97CE-AD02-46A7-98FC-04FBAC780340}' | Current: 'true' | New: 'false'
2024:12:22 17:32:25:409:     Feature: 'DriverFeature' | Package Name: ME_WiMan_Drivers_x64.msi | Package ID: '{89A95E0A-169C-41E0-B4F9-CCCA0D62D42C}' | Current: 'true' | New: 'false'
2024:12:22 17:32:25:409:     Feature: 'LangFeature' | Package Name: ME_Lang_x64.msi | Package ID: '{4792E8B1-F79E-4C5B-A8DC-391F64C30B75}' | Current: 'false' | New: 'true'
2024:12:22 17:32:25:409:     Feature: 'DriverFeature' | Package Name: ME_LMS_x64.msi | Package ID: '{e4344a12-b2c0-40d7-a1e3-0ca36aff223b}' | Current: 'true' | New: 'false'
2024:12:22 17:32:25:409:     Feature: 'DriverFeature' | Package Name: ME_SOLLMSExtension_x64.msi | Package ID: '{4faa69cb-924e-4f94-bb8b-29432af44345}' | Current: 'true' | New: 'false'
2024:12:22 17:32:25:414:     Feature: 'DriverFeature' | Package Name: ME_WMIProv_x64.msi | Package ID: '{785AE1A8-4950-44AA-9666-280BD6A4851E}' | Current: 'true' | New: 'true'
2024:12:22 17:32:25:415:     Feature: 'DriverFeature' | Package Name: ME_DAL_x64.msi | Package ID: '{cd2a9118-a4e6-4943-b562-c08cdc095e7c}' | Current: 'true' | New: 'true'
2024:12:22 17:32:25:415:     Feature: 'DriverFeature' | Package Name: ME_ICLS_x64.msi | Package ID: '{a3f21d61-9012-4561-988f-894a24ca0c5e}' | Current: 'true' | New: 'true'
2024:12:22 17:32:25:415:   Exit code (command line): 1603
2024:12:22 17:32:25:415:   >>> Log End

[Sun Dec 22 17:32:25 2024] 
--- End of Vendor Software Log ---

[Sun Dec 22 17:32:25 2024] Vendor Software Return Code: 1603
[Sun Dec 22 17:32:25 2024] logo.png
[Sun Dec 22 17:32:25 2024] Name of Exit Code: DEP_HARD_ERROR
[Sun Dec 22 17:32:25 2024] Exit Code set to: 4 (0x4)
[Sun Dec 22 17:32:25 2024] Result: FAILURE
[Sun Dec 22 17:32:26 2024] Open file: explorer

All hardware and drivers have been updated to the latest patch set. This is the last one I need to do and I do not want to format the machine. It would take too long. I wish this was much clearer and I looked at Dell's troubleshooting doc for "DEP_HARD_ERROR" error and it looks to be a generic code. Any help? Please and Thank you very much!

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