Unsolved
1 Rookie
•
70 Posts
0
340
December 21st, 2024 20:01
Dell Latitude E7400 - Windows 11 - Intel Engine Management Components
I am trying to update the Intel Engine Management Components and I run the installer to update the sofware and drivers and get the error message below:

I click "Finish" and then looked at the logs. See below:
2024:12:21 13:11:23:854: Showing page: License
2024:12:21 13:11:25:691: Setup thread started
2024:12:21 13:11:25:691: Mode is Update
2024:12:21 13:11:25:695: Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress'
2024:12:21 13:11:25:696: Showing page: Progress
2024:12:21 13:11:25:697: InstallVersion is 2313.4.16.0
2024:12:21 13:11:25:698: Removing from cache
2024:12:21 13:11:25:700: Uninstalling ME_WMIProv_x64.msi its product code is '{5DDCAB56-E374-431D-A70D-BEE3C9F787D1}'; Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress'
2024:12:21 13:11:25:701: Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096
2024:12:21 13:11:25:736: Return code: 1612
2024:12:21 13:11:25:737: W Aborting uninstall
2024:12:21 13:11:25:738: E Reboot is not needed.
2024:12:21 13:11:25:739: Updating ME Components size (ARP).
2024:12:21 13:11:25:742: Setting application size to 1139253 kb
2024:12:21 13:11:25:755: Showing page: Error
2024:12:21 13:11:27:245: Directory (C:\ProgramData\Intel Package Cache {1CEAC85D-2590-4760-800F-8DE5E91F3700}) unlocked
2024:12:21 13:11:27:260: Dumping properties (53 total)
2024:12:21 13:11:27:262: IIF_MSILOGLEVEL=4096
2024:12:21 13:11:27:264: ME_WIMAN_STATE=0
2024:12:21 13:11:27:265: ME_WMI_STATE=1
2024:12:21 13:11:27:266: ME_LMS_STATE=0
2024:12:21 13:11:27:267: ME_IMSS_STATE=0
2024:12:21 13:11:27:268: ME_DAL_STATE=1
2024:12:21 13:11:27:270: IIF_NOPRUNE=1
2024:12:21 13:11:27:271: IIF_NOMSITRANSACTIONS=1
2024:12:21 13:11:27:272: ME_ICLS_ONLY=0
2024:12:21 13:11:27:273: ME_ICLS_STATE=1
2024:12:21 13:11:27:274: IIF_CANDIDATEINSTALLATIONISDCH=1
2024:12:21 13:11:27:276: ME_UNINSTALL_OEMEXT=1
2024:12:21 13:11:27:277: ME_SOL_STATE=0
2024:12:21 13:11:27:278: ME_DRVONLY=0
2024:12:21 13:11:27:278: ME_MEIDALONLY_STATE=0
2024:12:21 13:11:27:279: ME_WMIONLY=0
2024:12:21 13:11:27:280: IIF_NODNCHECK=1
2024:12:21 13:11:27:281: IIF_SETUPVERSION=2431.6.4.0
2024:12:21 13:11:27:282: IIF_PACKAGEVERSION=2435.6.36.0
2024:12:21 13:11:27:283: IIF_SETUPPATH=C:\ProgramData\Dell\drivers\8876799d-5ecc-4ad9-8e82-128f314b6577
2024:12:21 13:11:27:283: IIF_CACHELOC=C:\ProgramData\Intel Package Cache {1CEAC85D-2590-4760-800F-8DE5E91F3700}
2024:12:21 13:11:27:285: IIF_OLDCACHELOC=C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}
2024:12:21 13:11:27:286: IIF_OS=10.0
2024:12:21 13:11:27:287: IIF_OSSERVICEPACK=0
2024:12:21 13:11:27:288: IIF_OS_BUILD_NUMBER=22631
2024:12:21 13:11:27:289: IIF_OS_FULL_FORMAT=10.0.22621.4391
2024:12:21 13:11:27:290: IIF_IS64=1
2024:12:21 13:11:27:292: IIF_INSTALLEDPACKAGEVERSION=2313.4.16.0
2024:12:21 13:11:27:292: IIF_CURRENTINSTALLATIONISDCH=
2024:12:21 13:11:27:293: IIF_INSTALLFOLDER=C:\Program Files (x86)\Intel\Intel(R) Management Engine Components
2024:12:21 13:11:27:294: IIF_LANGCOUNTRY=en-US
2024:12:21 13:11:27:294: IIF_PROGRAMFILES86FOLDER=C:\Program Files (x86)
2024:12:21 13:11:27:296: IIF_PROGRAMFILESFOLDER=C:\Program Files
2024:12:21 13:11:27:296: IIF_HASBATTERY=1
2024:12:21 13:11:27:298: IIF_BATTERYPOWER=100
2024:12:21 13:11:27:299: _INF_DAL_DCH_REL_DAL_VERSION=1.46.2024.0221
2024:12:21 13:11:27:299: _INF_HECI_REL_WIN10_HECI_VERSION=2433.6.3.0
2024:12:21 13:11:27:299: _INF_ICLS_DCH_ICLSCLIENT_VERSION=1.74.210.0
2024:12:21 13:11:27:301: _INF_LMS_DCH_REL_LMS_VERSION=2435.6.14.0
2024:12:21 13:11:27:302: _INF_SOL_REL_MESRL_VERSION=2405.6.0.0
2024:12:21 13:11:27:302: _INF_WIMAN_EXT_WIMAN_WLAN_EXTENSION_VERSION=2433.90.33.0
2024:12:21 13:11:27:303: _INF_WIMAN_WIMAN_VERSION=2433.90.33.0
2024:12:21 13:11:27:304: _INF_MEWMIPROV_REL_MEWMIPROV_VERSION=2428.6.4.0
2024:12:21 13:11:27:306: _INF_SOL_LMS_EXTENSION_REL_SOLLMSEXTENSION_VERSION=2405.6.0.0
2024:12:21 13:11:27:308: =
2024:12:21 13:11:27:308: IIF_LOGFOLDER=C:\ProgramData\dell\drivers\8876799d-5ecc-4ad9-8e82-128f314b6577
2024:12:21 13:11:27:309: IIF_RESOURCEFOLDER=C:\Users\/User\AppData\Local\Temp\IIFB47E.tmp
2024:12:21 13:11:27:310: IIF_SETUPMODE=UPDATE
2024:12:21 13:11:27:310: IIF_PACKAGEPATH=C:\Users\User\AppData\Local\Temp\IIFD093.tmp
2024:12:21 13:11:27:312: IIF_LICENSE=
2024:12:21 13:11:27:312: IIF_ACCEPTED=1
2024:12:21 13:11:27:314: IIF_EXITCODE=1612
2024:12:21 13:11:27:315: IIF_README=
2024:12:21 13:11:27:315: Dumping feature states
2024:12:21 13:11:27:316: Feature: 'DriverFeature' | Package Name: ME_MEI_Drivers_x64.msi | Package ID: '{EBB4E1B1-D0A2-4F8E-BAFC-EF49A4D4E2A7}' | Current: 'true' | New: 'true'
2024:12:21 13:11:27:316: Feature: 'DriverFeature' | Package Name: ME_SOL_Drivers_x64.msi | Package ID: '{7F26F9B8-4011-417B-A8F8-3D12D264CAEC}' | Current: 'false' | New: 'false'
2024:12:21 13:11:27:317: Feature: 'DriverFeature' | Package Name: ME_WiMan_Extension_x64.msi | Package ID: '{9E4A97CE-AD02-46A7-98FC-04FBAC780340}' | Current: 'true' | New: 'false'
2024:12:21 13:11:27:319: Feature: 'DriverFeature' | Package Name: ME_WiMan_Drivers_x64.msi | Package ID: '{89A95E0A-169C-41E0-B4F9-CCCA0D62D42C}' | Current: 'true' | New: 'false'
2024:12:21 13:11:27:320: Feature: 'LangFeature' | Package Name: ME_Lang_x64.msi | Package ID: '{4792E8B1-F79E-4C5B-A8DC-391F64C30B75}' | Current: 'false' | New: 'true'
2024:12:21 13:11:27:321: Feature: 'DriverFeature' | Package Name: ME_LMS_x64.msi | Package ID: '{e4344a12-b2c0-40d7-a1e3-0ca36aff223b}' | Current: 'true' | New: 'false'
2024:12:21 13:11:27:322: Feature: 'DriverFeature' | Package Name: ME_SOLLMSExtension_x64.msi | Package ID: '{4faa69cb-924e-4f94-bb8b-29432af44345}' | Current: 'true' | New: 'false'
2024:12:21 13:11:27:324: Feature: 'DriverFeature' | Package Name: ME_WMIProv_x64.msi | Package ID: '{785AE1A8-4950-44AA-9666-280BD6A4851E}' | Current: 'true' | New: 'true'
2024:12:21 13:11:27:325: Feature: 'DriverFeature' | Package Name: ME_DAL_x64.msi | Package ID: '{cd2a9118-a4e6-4943-b562-c08cdc095e7c}' | Current: 'true' | New: 'true'
2024:12:21 13:11:27:325: Feature: 'DriverFeature' | Package Name: ME_ICLS_x64.msi | Package ID: '{a3f21d61-9012-4561-988f-894a24ca0c5e}' | Current: 'true' | New: 'true'
2024:12:21 13:11:27:326: Exit code (command line): 1603
2024:12:21 13:11:27:327: >>> Log End
[Sat Dec 21 13:11:27 2024]
--- End of Vendor Software Log ---
[Sat Dec 21 13:11:27 2024] Vendor Software Return Code: 1603
[Sat Dec 21 13:11:27 2024] logo.png
[Sat Dec 21 13:11:27 2024] Name of Exit Code: DEP_HARD_ERROR
[Sat Dec 21 13:11:27 2024] Exit Code set to: 4 (0x4)
[Sat Dec 21 13:11:27 2024] Result: FAILURE
[Sat Dec 21 13:11:28 2024] Name of Exit Code: DEP_HARD_ERROR
[Sat Dec 21 13:11:28 2024] Execution terminated at date-time Sat Dec 21 13:11:28 2024
[Sat Dec 21 13:11:28 2024] ######
What is the error mean? I have tried looking it up with no such luck? Any ideas? I am looking to update to Windows 11 24H2 and will not until I fix this. Thank you.



dcgtechnologies
1 Rookie
•
70 Posts
0
December 23rd, 2024 00:12
Update:
I used Avast Cleanup Software and got the software removed and manually removed the driver from the device manger. Now it is just a "PCI Simple Communications Controller" under "Other devices". I am trying to reinstall, and I get the same errors and I have tried all version available from Dell to get it in re-installed. See new error log from latest driver package below:
2024:12:22 17:32:15:602: MUP OS bits: 0x180000
2024:12:22 17:32:15:604: Creating properties for all matching INF's
2024:12:22 17:32:15:605: Architecture supported: x64
2024:12:22 17:32:15:607: bIs64 ? 1
2024:12:22 17:32:15:610: Package folder is C:\Users\User\AppData\Local\Temp\IIF8F33.tmp
2024:12:22 17:32:17:429: Package information;
2024:12:22 17:32:17:431: Type MSI: ID='{EBB4E1B1-D0A2-4F8E-BAFC-EF49A4D4E2A7}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:434: Type MSI: ID='{4faa69cb-924e-4f94-bb8b-29432af44345}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:434: Type MSI: ID='{7F26F9B8-4011-417B-A8F8-3D12D264CAEC}', Installed version: <Not installed>, Extracted: Yes
2024:12:22 17:32:17:438: Type MSI: ID='{9E4A97CE-AD02-46A7-98FC-04FBAC780340}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:438: Type MSI: ID='{89A95E0A-169C-41E0-B4F9-CCCA0D62D42C}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:443: Type MSI: ID='{4792E8B1-F79E-4C5B-A8DC-391F64C30B75}', Installed version: <Not installed>, Extracted: Yes
2024:12:22 17:32:17:444: Type MSI: ID='{cd2a9118-a4e6-4943-b562-c08cdc095e7c}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:447: Type MSI: ID='{a3f21d61-9012-4561-988f-894a24ca0c5e}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:447: Type MSI: ID='{e4344a12-b2c0-40d7-a1e3-0ca36aff223b}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:450: Type MSI: ID='{785AE1A8-4950-44AA-9666-280BD6A4851E}', Installed version: 1.0.0.0, Extracted: Yes
2024:12:22 17:32:17:454: Preparing UI
2024:12:22 17:32:17:457: Reading storyboard
2024:12:22 17:32:17:460: Page count: 7
2024:12:22 17:32:17:463: Added: Welcome
2024:12:22 17:32:17:465: Added: Modify
2024:12:22 17:32:17:467: Added: License
2024:12:22 17:32:17:469: Added: Destination
2024:12:22 17:32:17:470: Added: Progress
2024:12:22 17:32:17:473: Added: Finish
2024:12:22 17:32:17:473: Added: Error
2024:12:22 17:32:17:473: Reading string map
2024:12:22 17:32:17:482: No string map present
2024:12:22 17:32:17:571: Showing page: Welcome
2024:12:22 17:32:19:954: Showing page: License
2024:12:22 17:32:22:136: Showing page: Destination
2024:12:22 17:32:22:920: Setup thread started
2024:12:22 17:32:22:920: Uninstall OemExt...
2024:12:22 17:32:22:926: Handle Msi Upgrade code '{70a980c1-8b3a-4505-875e-485bbf9fe934}' is not installed
2024:12:22 17:32:22:927: Showing page: Progress
2024:12:22 17:32:22:927: Installing 'ME_MEI_Drivers_x64.msi'
2024:12:22 17:32:22:928: Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress ADDLOCAL=DriverFeature'
2024:12:22 17:32:22:930: Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096
2024:12:22 17:32:23:763: Return code: 1603
2024:12:22 17:32:23:763: W Aborting install
2024:12:22 17:32:23:767: E Reboot is not needed.
2024:12:22 17:32:23:767: Updating ME Components size (ARP).
2024:12:22 17:32:23:769: Setting application size to 0 kb
2024:12:22 17:32:23:776: Showing page: Error
2024:12:22 17:32:25:345: Directory (C:\ProgramData\Intel Package Cache {1CEAC85D-2590-4760-800F-8DE5E91F3700}) unlocked
2024:12:22 17:32:25:350: Dumping properties (48 total)
2024:12:22 17:32:25:360: IIF_MSILOGLEVEL=4096
2024:12:22 17:32:25:362: ME_WIMAN_STATE=0
2024:12:22 17:32:25:363: ME_WMI_STATE=1
2024:12:22 17:32:25:363: ME_LMS_STATE=0
2024:12:22 17:32:25:363: ME_IMSS_STATE=0
2024:12:22 17:32:25:363: ME_DAL_STATE=1
2024:12:22 17:32:25:363: IIF_NOPRUNE=1
2024:12:22 17:32:25:369: IIF_NOMSITRANSACTIONS=1
2024:12:22 17:32:25:369: ME_ICLS_ONLY=0
2024:12:22 17:32:25:371: ME_ICLS_STATE=1
2024:12:22 17:32:25:371: IIF_CANDIDATEINSTALLATIONISDCH=1
2024:12:22 17:32:25:371: ME_UNINSTALL_OEMEXT=1
2024:12:22 17:32:25:371: ME_SOL_STATE=0
2024:12:22 17:32:25:371: ME_DRVONLY=0
2024:12:22 17:32:25:371: ME_MEIDALONLY_STATE=0
2024:12:22 17:32:25:376: ME_WMIONLY=0
2024:12:22 17:32:25:376: IIF_NODNCHECK=1
2024:12:22 17:32:25:376: IIF_SETUPVERSION=2431.6.4.0
2024:12:22 17:32:25:376: IIF_PACKAGEVERSION=2435.6.36.0
2024:12:22 17:32:25:376: IIF_SETUPPATH=C:\ProgramData\Dell\drivers\84bb18dd-b58a-424e-ad19-86af59e20e7e
2024:12:22 17:32:25:376: IIF_CACHELOC=C:\ProgramData\Intel Package Cache {1CEAC85D-2590-4760-800F-8DE5E91F3700}
2024:12:22 17:32:25:376: IIF_OLDCACHELOC=C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}
2024:12:22 17:32:25:383: IIF_OS=10.0
2024:12:22 17:32:25:383: IIF_OSSERVICEPACK=0
2024:12:22 17:32:25:384: IIF_OS_BUILD_NUMBER=22631
2024:12:22 17:32:25:384: IIF_OS_FULL_FORMAT=10.0.22621.4391
2024:12:22 17:32:25:386: IIF_IS64=1
2024:12:22 17:32:25:386: IIF_INSTALLFOLDER=C:\Program Files (x86)\Intel\Intel(R) Management Engine Components
2024:12:22 17:32:25:388: IIF_LANGCOUNTRY=en-US
2024:12:22 17:32:25:388: IIF_PROGRAMFILES86FOLDER=C:\Program Files (x86)
2024:12:22 17:32:25:388: IIF_PROGRAMFILESFOLDER=C:\Program Files
2024:12:22 17:32:25:391: IIF_HASBATTERY=1
2024:12:22 17:32:25:391: IIF_BATTERYPOWER=100
2024:12:22 17:32:25:392: =
2024:12:22 17:32:25:392: IIF_LOGFOLDER=C:\ProgramData\dell\drivers\84bb18dd-b58a-424e-ad19-86af59e20e7e
2024:12:22 17:32:25:393: IIF_RESOURCEFOLDER=C:\Users\User\AppData\Local\Temp\IIF76B7.tmp
2024:12:22 17:32:25:393: IIF_SETUPMODE=INSTALL
2024:12:22 17:32:25:393: _INF_HECI_REL_WIN10_HECI_VERSION=2433.6.3.0
2024:12:22 17:32:25:393: _INF_LMS_DCH_REL_LMS_VERSION=2435.6.14.0
2024:12:22 17:32:25:393: _INF_SOL_LMS_EXTENSION_REL_SOLLMSEXTENSION_VERSION=2405.6.0.0
2024:12:22 17:32:25:399: _INF_SOL_REL_MESRL_VERSION=2405.6.0.0
2024:12:22 17:32:25:400: _INF_WIMAN_EXT_WIMAN_WLAN_EXTENSION_VERSION=2433.90.33.0
2024:12:22 17:32:25:401: _INF_WIMAN_WIMAN_VERSION=2433.90.33.0
2024:12:22 17:32:25:401: IIF_PACKAGEPATH=C:\Users\User\AppData\Local\Temp\IIF8F33.tmp
2024:12:22 17:32:25:403: IIF_LICENSE=
2024:12:22 17:32:25:403: IIF_ACCEPTED=1
2024:12:22 17:32:25:403: IIF_EXITCODE=1603
2024:12:22 17:32:25:403: IIF_README=
2024:12:22 17:32:25:403: Dumping feature states
2024:12:22 17:32:25:407: Feature: 'DriverFeature' | Package Name: ME_MEI_Drivers_x64.msi | Package ID: '{EBB4E1B1-D0A2-4F8E-BAFC-EF49A4D4E2A7}' | Current: 'true' | New: 'true'
2024:12:22 17:32:25:407: Feature: 'DriverFeature' | Package Name: ME_SOL_Drivers_x64.msi | Package ID: '{7F26F9B8-4011-417B-A8F8-3D12D264CAEC}' | Current: 'false' | New: 'false'
2024:12:22 17:32:25:409: Feature: 'DriverFeature' | Package Name: ME_WiMan_Extension_x64.msi | Package ID: '{9E4A97CE-AD02-46A7-98FC-04FBAC780340}' | Current: 'true' | New: 'false'
2024:12:22 17:32:25:409: Feature: 'DriverFeature' | Package Name: ME_WiMan_Drivers_x64.msi | Package ID: '{89A95E0A-169C-41E0-B4F9-CCCA0D62D42C}' | Current: 'true' | New: 'false'
2024:12:22 17:32:25:409: Feature: 'LangFeature' | Package Name: ME_Lang_x64.msi | Package ID: '{4792E8B1-F79E-4C5B-A8DC-391F64C30B75}' | Current: 'false' | New: 'true'
2024:12:22 17:32:25:409: Feature: 'DriverFeature' | Package Name: ME_LMS_x64.msi | Package ID: '{e4344a12-b2c0-40d7-a1e3-0ca36aff223b}' | Current: 'true' | New: 'false'
2024:12:22 17:32:25:409: Feature: 'DriverFeature' | Package Name: ME_SOLLMSExtension_x64.msi | Package ID: '{4faa69cb-924e-4f94-bb8b-29432af44345}' | Current: 'true' | New: 'false'
2024:12:22 17:32:25:414: Feature: 'DriverFeature' | Package Name: ME_WMIProv_x64.msi | Package ID: '{785AE1A8-4950-44AA-9666-280BD6A4851E}' | Current: 'true' | New: 'true'
2024:12:22 17:32:25:415: Feature: 'DriverFeature' | Package Name: ME_DAL_x64.msi | Package ID: '{cd2a9118-a4e6-4943-b562-c08cdc095e7c}' | Current: 'true' | New: 'true'
2024:12:22 17:32:25:415: Feature: 'DriverFeature' | Package Name: ME_ICLS_x64.msi | Package ID: '{a3f21d61-9012-4561-988f-894a24ca0c5e}' | Current: 'true' | New: 'true'
2024:12:22 17:32:25:415: Exit code (command line): 1603
2024:12:22 17:32:25:415: >>> Log End
[Sun Dec 22 17:32:25 2024]
--- End of Vendor Software Log ---
[Sun Dec 22 17:32:25 2024] Vendor Software Return Code: 1603
[Sun Dec 22 17:32:25 2024] logo.png
[Sun Dec 22 17:32:25 2024] Name of Exit Code: DEP_HARD_ERROR
[Sun Dec 22 17:32:25 2024] Exit Code set to: 4 (0x4)
[Sun Dec 22 17:32:25 2024] Result: FAILURE
[Sun Dec 22 17:32:26 2024] Open file: explorer
All hardware and drivers have been updated to the latest patch set. This is the last one I need to do and I do not want to format the machine. It would take too long. I wish this was much clearer and I looked at Dell's troubleshooting doc for "DEP_HARD_ERROR" error and it looks to be a generic code. Any help? Please and Thank you very much!