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May 25th, 2019 14:00
E5570 battery.
My company has 3 e5570's that's batteries have died. We opted to order the 51wh batteries directly from Dell instead of the 62wh due to cost. All 3 laptops show the new batteries as non Dell batteries and will not charge. I have tried running the battery dead then leaving on the charger over night. I've tried charging on the dock. I've tried different Dell ac adapters. I tried several bios versions as well. I need a solution.
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Mary G
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May 25th, 2019 17:00
The 62w battery is the only one listed on the Dell order page for your model.
http://accessories.dell.com/sna/PfydFeaturedCategoryResults.aspx?c=ca&cs=caque1&l=en&mfgpid=245914&s=que
Do not ever drain lithium batteries to zero. That was a procedure for old style batteries from years ago. It is not recommended for today's batteries. See this--
https://www.techrepublic.com/blog/five-apps/five-tips-for-extending-lithium-ion-battery-life/
U2CAMEB4ME
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May 26th, 2019 05:00
Welcome to the Dell Community @Thedudeabides412
It seams that DELL did not produce the cheaper 51Wh.
They are "China Knock-offs"
Since most newer laptops us a "SMART" power system I always recommend to purchase "OEM Original" AC adapters and Batteries.
The center pin on your AC adapter communicates with the system to regulate Charging/Discharging of your battery.
Return the batteries and purchase "OEM Original"
Best regards,
U2