5 Posts
0
588
August 21st, 2021 03:00
Erratic printing problem
Dell Latitude E6530 Windows 10 Pro will not print to HP 1020 Laser jet
It has been ok in the past, but now only if I muck about for an hour doing various random things it might start to work but what got it to work, wont work the next time. Once it starts to work it will print ok until I switch the printer off and then as soon as I switch it back on it fails to print again.
So it seems like there is a fault with the laptop communicating with the printer
Friends Lenovo laptop will print to it without any problem
Things I have tried
New toner
Different leads
Different USB ports, including the ones on the Dell docking station
Uninstalled / Installed the printer (numerous times)
Uninstalled / Installed the driver (numerous times)
Checked Dell drivers are up to date via Dell Support
Installed and ran HP Diagnostics doctor
Ran Windows Troubleshoot
Ran Windows update
Ran Windows Safety scanner
Ran Malware bytes
Ran Trend Micro House call virus scanner
Ran Dell Support Assist
Not aware of any new programs installed
Created a new windows login user in case mine was corrupt
Re-installed BIOS
Any help would be appreciated


jonsabuzz
5 Posts
0
August 24th, 2021 00:00
I have now done a Windows Reset to solve the problem once and for all.
jonsabuzz
5 Posts
0
August 21st, 2021 14:00
A22 BIOS which is the latest version
Running v21H1
Running only Windows Defender
ieee488
6 Operator
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11.1K Posts
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38.4K Points
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August 21st, 2021 14:00
Is there are newer version of BIOS?
Are you running v21H1 of Windows 10?
Is there a chance your anti-virus is causing the problem?
ieee488
6 Operator
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11.1K Posts
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38.4K Points
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August 21st, 2021 17:00
Is your power setting set to disable shutdown of USB ?
jonsabuzz
5 Posts
0
August 21st, 2021 22:00
Battery and plugged in both enabled
jonsabuzz
5 Posts
0
August 22nd, 2021 01:00
I have done a clean boot after disabling all services. The printer now works ok.
Does anybody know how I can identify which service is causing the problem.