Thank you for your post, I did install that driver on Wednesday the 19th but my computer crashed again on Monday morning. I'm wondering if its possible that the wireless card has failed, but I did do the dell espa hardware test and it passed with no issues. So I'm stuck...
So if I remember right I ended up finding a driver update for the etactista program or whatever it is. I remember finding it on dells website for the 7490. Id take a look on their website and see if you find any driver updates that are related to the etactista program. After I did that I haven't had any reports of the computer crashing again. Part of the reason im not sure which one it was is because at the time I was trying several different things to fix the issue so im not 100 % certain that fixed it but I think that's ultimately what did it. Google dell drivers and go to the dell site, type in the model and look for the Ethertronics Active Steering Driver.
Mary G
4 Operator
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20.1K Posts
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February 19th, 2020 14:00
Searching says that this has something to do with a special wifi antenna. Here's the Dell driver -
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=25ymc
make sure to use the Enter Details link to get the right driver for your laptop.
The title of your post made me think it was in a diff language.
dud-e
1 Rookie
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3 Posts
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February 24th, 2020 06:00
Thank you for your post, I did install that driver on Wednesday the 19th but my computer crashed again on Monday morning. I'm wondering if its possible that the wireless card has failed, but I did do the dell espa hardware test and it passed with no issues. So I'm stuck...
Guba_HPTech
3 Posts
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May 22nd, 2020 09:00
Just seeing if you were still having the issue or if you found a way to resolve.
We are seeing this on a good handful of our 7490 Devices and are looking for a solution.
Right Now I am just testing removing the etactista.exe all together by running the ETuninstall.exe from C:\Windows\Ethertronics\.
dud-e
1 Rookie
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3 Posts
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May 22nd, 2020 10:00
So if I remember right I ended up finding a driver update for the etactista program or whatever it is. I remember finding it on dells website for the 7490. Id take a look on their website and see if you find any driver updates that are related to the etactista program. After I did that I haven't had any reports of the computer crashing again. Part of the reason im not sure which one it was is because at the time I was trying several different things to fix the issue so im not 100 % certain that fixed it but I think that's ultimately what did it. Google dell drivers and go to the dell site, type in the model and look for the Ethertronics Active Steering Driver.
Good luck