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5 Posts
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199
March 9th, 2023 08:00
Fingerprint Reader stopped working after I installed
Latitude 5300 2-in-1
I installed these 3 software on my Windows 11 Dell 5300 2-in-1 laptop, and now the fingerprint reader is not getting detected onto the Laptop.
Earlier it was working perfectly fine.
See the screenshot, which clearly shows that I had my fingerprints saved too.
How can I make the fingerprint reader working again?
I checked all updates from Dell SupportAssist and Dell Update, and also tried the Youtube fixes, but nothing worked so far.
Is there any other latest driver that Dell can recommend solve the issue please?
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vishvajitd
2 Intern
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278 Posts
0
March 13th, 2023 02:00
It's possible that one of these programs may have caused a conflict with the fingerprint reader driver or software.
To troubleshoot the issue, you may want to try uninstalling the three software programs that you recently installed and see if the fingerprint reader starts working again. If this doesn't work, you can try updating the fingerprint reader driver to the latest version available from the Dell website.
To do this, go to the Dell support website and enter your laptop's service tag to find the latest drivers for your specific model. Look for the fingerprint reader driver and download and install the latest version.
If the issue persists, you may want to try restoring your system to a previous restore point before the software programs were installed, or consider contacting a technician for further assistance.