Headset mic doesn't work after Windows updates (Latitude 5480)

Question

My Bose 25 headset with inline mic has worked fine on my Latitude 5480 until I installed the following updates from Microsoft today per the Windows update history:

Feature update to Windows 10, version 2004
Cumulative update for .NET (KB4565627)
Security update for Flash Player (KB4561600)
Security Intelligence Update (KB2267602)
Realtek Semiconductor Corp. - MEDIA - 11/9/2018 12:00:00 AM - 6.0.1.8569 (2)

I have no idea why it installed that version of the Realtek driver, and I don't recall specifically telling it to do that "update," but it's there in today's update history. I have since downloaded and installed (TWICE) the latest driver from the Dell support site (6.0.8895.1, A23).

Since the updates, audio output works fine, but it doesn't recognize that there's a mic plugged in (I'm using the correct cable, which was tested and is working fine on another computer). As mentioned, I've tried repeatedly uninstall/reinstall the latest driver with no change. Since I depend on the headset for daily business calls, this is alarming, to say the least. Any advice is appreciated. Thanks in advance.

DELL-Cares · Answer

Hi @brossow,   We have sent you a private message.   Kavyashree

brossow · Answer

UPDATE: I'm really not a Windows guy, but I found an option to revert to the previous version of Windows 10. I did that, and now the mic seems to be working again. Would love to know if there's something more I could have done, since I'm now gunshy about installing any updates.

eafdrbsfdbsfdbsdf bsfdbfdb · Answer

This worked for me

Check under privacy settings

Right click on the sound icon near clock in toolbar -> Microphone Privacy Settings -> MICROPHONE ACCESS FOR THIS DEVICE IS ON/OFF

Also check - ALLOW APPS TO ACCESS YOUR MIC

and then down further, ALLOW DESKTOP APPS TO ACCESS YOUR MICROPHONE.

Hope this works for you.

Latitude

Headset mic doesn't work after Windows updates (Latitude 5480)

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