Alternatively - is anyone running Athero's adapters in Latitudes successfully in an enterprise environment? If so, is there a particular adapter model / driver version that is stable?
Hi @asafayan I googled your fault and only found this thread and your same post on the cisco forums. Having looked at our knowledge base, so far we have no listed faults for these cards, only installation guides.
Before I can assist can you explain in detail the exact faults that you are having with the AC8265 wireless cards please.
Search these keywords: 8265 problems - you'll find plenty of hits.
Our is precisely like the first link below. My question to Dell is - what does your internal TAC DB show as the most stable adapter / driver combination?
@asafayan I had a look at those links and again, they have no relevance to the fault at hand. Those non-Dell systems will be running different boards, chipsets and drivers. All can be responsible for faults.
As per original message, can you explain in detail the exact fault that you are having with the Latitudes and the AC8625 wireless cards, and the troubleshooting you have attempted.
I've had better results with Windows 10 installed drivers then OEM or Intel drivers. The older ones seem way more stable but not perfect. The latest Windows 10 upgrade (1903) has had issues with some wifi chips. I even replaced my AC7260 thinking it would help and I have had less disconnects. But it has not eliminated them and had zero issues until the 1903 update.
asafayan
4 Posts
0
August 13th, 2019 16:00
Alternatively - is anyone running Athero's adapters in Latitudes successfully in an enterprise environment? If so, is there a particular adapter model / driver version that is stable?
Dell-Alan D
3 Apprentice
•
1.2K Posts
0
August 14th, 2019 06:00
Hi @asafayan I googled your fault and only found this thread and your same post on the cisco forums. Having looked at our knowledge base, so far we have no listed faults for these cards, only installation guides.
Before I can assist can you explain in detail the exact faults that you are having with the AC8265 wireless cards please.
Alan
asafayan
4 Posts
0
August 15th, 2019 15:00
Search these keywords: 8265 problems - you'll find plenty of hits.
Our is precisely like the first link below. My question to Dell is - what does your internal TAC DB show as the most stable adapter / driver combination?
https://www.dell.com/community/XPS/Issues-with-new-Intel-Wireless-AC-8265-card-in-a-Dell-XPS-13/m-p/7326589#M30490
https://forum.glasswire.com/t/glasswire-intel-dual-band-wireless-ac-8265-issues/6958
https://forums.intel.com/s/question/0D50P0000490SDnSAM/intel-ac-8265-keeps-dropping-connection-driver-problem?language=en_US
U2CAMEB4ME
4 Operator
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6.2K Posts
0
August 15th, 2019 18:00
Welcome to the Dell Community @asafayan
The first link describes a problem on a Dell XPS 13 9360 not a Dell Latitude 3300.
But the links you posted have one thing in common the "Intel AC 8265" WiFi card.
Since you have not posted the driver version that you currently have installed I will post both Dell's and Intel's.
Intel 9560/9260/18265/8265/7265/3165 WiFi Driver: "Version 21.10.1.1488, A21,(Latest) Date: 8/3/2019"
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=JP318&oscode=WT64A&productcode=latitude-13-3300-laptop
Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters:"Version: 21.30.3 (Latest) Date: 8/13/2019"
https://downloadcenter.intel.com/download/29003/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=94150
Best regards,
U2
Dell-Alan D
3 Apprentice
•
1.2K Posts
0
August 16th, 2019 03:00
@asafayan I had a look at those links and again, they have no relevance to the fault at hand. Those non-Dell systems will be running different boards, chipsets and drivers. All can be responsible for faults.
As per original message, can you explain in detail the exact fault that you are having with the Latitudes and the AC8625 wireless cards, and the troubleshooting you have attempted.
Alan
Johnnythegeek
2 Intern
•
247 Posts
0
August 18th, 2019 06:00
I've had better results with Windows 10 installed drivers then OEM or Intel drivers. The older ones seem way more stable but not perfect. The latest Windows 10 upgrade (1903) has had issues with some wifi chips. I even replaced my AC7260 thinking it would help and I have had less disconnects. But it has not eliminated them and had zero issues until the 1903 update.