Unsolved
3 Posts
0
1661
November 30th, 2021 09:00
Latitude 5290 Multiple Display Issues
Me and a co-worker have the same hardware, Latitude 5290 2-in-1 tablet computer, D6000 Universal Dock, and 2 external monitors connected by DisplayLink (P2419H & P2418HZm). The problem is that they behave differently in the same situation and it affects some of the functions of company software we use.
On my setup I have the tablet connected and the type cover closed, and in the display settings it only shows the 2 external monitors and not the internal display. If I open the type cover, the internal display will connect and the display settings will adjust accordingly.
On my co-workers setup he has the tablet connected and the type cover closed and in the display settings it shows all monitors (internal & external). If he opens the type cover you can see some minor adjustments but all resolutions stay the same as they should.
This causes an issue in SAP because it does not like the 150% scale of the internal monitor being connected even if it is not being used. Setting the internal monitor to 100% scale works but would mean you have to switch it back and forth when using the tablet alone in the field. I have looked though every setting I can think to look through and have Googled every combination of phrases I can muster with no luck. Most of them just talk about changing what happens when the lid is closed. Any help would be greatly appreciated.
0 events found
D02297227
3 Posts
0
November 30th, 2021 10:00
I haven't checked, but I don't think there is a firmware difference as our computers are monitored by our IT department , but I will look into it. I do have a current workaround, which is setting the projection from extend to second screen only. This is working for now but my co-worker isn't the most computer savvy and we use our computers in a couple of different scenarios (docked with multiple displays, stand alone, and remotely with internal monitor and direct connected external monitor). So having him swap settings for particular uses isn't the most ideal.
jphughan
9 Legend
•
14K Posts
0
November 30th, 2021 10:00
@D02297227 Not sure what's going on there unless maybe a difference in drivers/firmware might be responsible for that, but as a workaround you could try expressly setting your built-in display to "Disconnect this display" even while Windows detects it. That will keep it out of the mix even if Windows thinks it's available for use, and the built-in display will still automatically be enabled again if it's the only remaining display on the system.
jphughan
9 Legend
•
14K Posts
0
November 30th, 2021 12:00
@D02297227 Understood. If it helps at all, Windows should remember the display settings you want for each set of connected displays, so if you expressly disable the built-in display while your external displays are connected and the system still registers the presence of that built-in display, then Windows should remember that next time you dock to those displays. Of course if you have a "hot desk" environment where you might be jumping around between different docks and displays, then that will be less helpful.
D02297227
3 Posts
0
December 2nd, 2021 12:00
oh ok, that's good to know. I knew it saved them to some degree but wasn't sure how many types of scenarios were saved independently. If I cant find the root cause to the issue, I will see if it saves the settings of each of the 3 scenarios.
DELL-Cares
Moderator
•
27.6K Posts
0
December 3rd, 2021 08:00
Hi There, We see that you had contacted us recently regarding issues with your computer, and our experts have been waiting for your confirmation on the outcome of the suggested steps/ provide the requested details, this service ticket is currently in-progress. Please reply to this message, so we can keep you posted with further updates on the service status.