I haven't checked, but I don't think there is a firmware difference as our computers are monitored by our IT department , but I will look into it. I do have a current workaround, which is setting the projection from extend to second screen only. This is working for now but my co-worker isn't the most computer savvy and we use our computers in a couple of different scenarios (docked with multiple displays, stand alone, and remotely with internal monitor and direct connected external monitor). So having him swap settings for particular uses isn't the most ideal.
@D02297227 Not sure what's going on there unless maybe a difference in drivers/firmware might be responsible for that, but as a workaround you could try expressly setting your built-in display to "Disconnect this display" even while Windows detects it. That will keep it out of the mix even if Windows thinks it's available for use, and the built-in display will still automatically be enabled again if it's the only remaining display on the system.
@D02297227 Understood. If it helps at all, Windows should remember the display settings you want for each set of connected displays, so if you expressly disable the built-in display while your external displays are connected and the system still registers the presence of that built-in display, then Windows should remember that next time you dock to those displays. Of course if you have a "hot desk" environment where you might be jumping around between different docks and displays, then that will be less helpful.
oh ok, that's good to know. I knew it saved them to some degree but wasn't sure how many types of scenarios were saved independently. If I cant find the root cause to the issue, I will see if it saves the settings of each of the 3 scenarios.
Hi There, We see that you had contacted us recently regarding issues with your computer, and our experts have been waiting for your confirmation on the outcome of the suggested steps/ provide the requested details, this service ticket is currently in-progress. Please reply to this message, so we can keep you posted with further updates on the service status.
D02297227
3 Posts
0
November 30th, 2021 10:00
I haven't checked, but I don't think there is a firmware difference as our computers are monitored by our IT department , but I will look into it. I do have a current workaround, which is setting the projection from extend to second screen only. This is working for now but my co-worker isn't the most computer savvy and we use our computers in a couple of different scenarios (docked with multiple displays, stand alone, and remotely with internal monitor and direct connected external monitor). So having him swap settings for particular uses isn't the most ideal.
jphughan
9 Legend
•
14K Posts
0
November 30th, 2021 10:00
@D02297227 Not sure what's going on there unless maybe a difference in drivers/firmware might be responsible for that, but as a workaround you could try expressly setting your built-in display to "Disconnect this display" even while Windows detects it. That will keep it out of the mix even if Windows thinks it's available for use, and the built-in display will still automatically be enabled again if it's the only remaining display on the system.
jphughan
9 Legend
•
14K Posts
0
November 30th, 2021 12:00
@D02297227 Understood. If it helps at all, Windows should remember the display settings you want for each set of connected displays, so if you expressly disable the built-in display while your external displays are connected and the system still registers the presence of that built-in display, then Windows should remember that next time you dock to those displays. Of course if you have a "hot desk" environment where you might be jumping around between different docks and displays, then that will be less helpful.
D02297227
3 Posts
0
December 2nd, 2021 12:00
oh ok, that's good to know. I knew it saved them to some degree but wasn't sure how many types of scenarios were saved independently. If I cant find the root cause to the issue, I will see if it saves the settings of each of the 3 scenarios.
DELL-Cares
Moderator
•
27.6K Posts
0
December 3rd, 2021 08:00
Hi There, We see that you had contacted us recently regarding issues with your computer, and our experts have been waiting for your confirmation on the outcome of the suggested steps/ provide the requested details, this service ticket is currently in-progress. Please reply to this message, so we can keep you posted with further updates on the service status.