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September 2nd, 2022 13:00
Latitude 5431 touchpad lagging
Latitude 5431
Hello, i have a new Latitude 5431 with latest Windows 11 PRO (21H2 Build 22000.918). From the very beginning touchpad in Windows is randomly lagging, it looks like it freeze/stop for one second, even is SAFE MODE. I tried to reinstall driver (uninstalled via Device Manager and then WIndows automatically installed the new one) but it didn't help. Mouse connected to USB is working without any problems. Please help me, how to fix. Thanks
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H.Leonard
1 Message
1
October 9th, 2022 12:00
Facing the same issue since the beginning haven´t find any solution yet.
lear1
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10 Posts
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October 9th, 2022 23:00
HW replace of touchpad is needed.
AdrianG001
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4K Posts
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October 19th, 2022 04:00
Thanks for posting. Apologies that your system is not performing as expected.
Here is information from the Dell Knowledge base you may find helpful:
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Touchpad Usage and Troubleshooting Guide
and a short video:
How to Fix Touchpad Problems on a Laptop
You can also run Dell SupportAssist to detect any hardware issues. Make a note of any error messages encountered and post back. Thanks.
CBPONS
1 Message
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October 28th, 2022 10:00
I just opened 5 of these 5431's and all touchpad not working until I went to bios and tweaked things but did not change/save anything restarted and it started to work. Few days later 3 of them stopped working again. Did the bios again and it's working again. Just sent one of them out to a user and it stopped working. Need permanent fix.
Ivan_Pavlov3
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November 1st, 2022 09:00
The company I work for ordered a batch of Latitude 5431 and so far 5-10% of our users are experiencing touchpad issues and the solutions that we come up with work only temporary. I agree with @CBPONS - permanent fix is needed.
lear1
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10 Posts
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December 7th, 2022 06:00
No, this is HW issue. After touchpad replacement everything is working well.
JoshuaPartridge
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December 7th, 2022 06:00
We have 3 of these, 2 of 3 of the users are reporting the same issues and I personally saw it first hand. It just completely stops working randomly and may or may not come back on without a restart. These are brand new and I imagine software/driver/firmware related and not so much hardware issue. Replying so I can get updates on this topic.