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April 16th, 2021 08:00
Latitude 5590 Keyboard problem
Hi.
I have a problem with my Latitude 5590 and I still haven't found a solution or someone having the same.
My laptop is about 3 years old and I think that this issue has always been present.
It seems like periodically the backspace key is pressed on my keyboard but only in some specific field.
I'll try to give you better details.
When I write an email in Outlook and the cursor is in To, CC or Subject fields, exactly every 30 seconds one of the typed chars deletes as if the backspacecey had been pressed on the keyboard, but if I move to the body of the mail nothing happens.
It obviously causes me to miss some addresses or to corrupt it.
No problem in Word, Excel or other.
The problem comes back on Google Sheets where if I activate a cell, every 30 secs the content of the cell is deleted and the text cursor appears, ready to write something. In this case the behavior is lightly different from a standard backspace. When the modify of the cell is activated the problem doesn't appear but if I press Esc to abort the cell modification the problem comes back. It causes me to delete unconsciously the content of the cells I click on.
As you can understand this issue is not simple to describe and therefore to search online but it is very underhand.
This behavior can be observed both with the built in keyboard and with an external usb keyboard connected through a dock station.
If anyone has some idea...
Thank you very much
Francesco
DELL-Cares
Moderator
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27.6K Posts
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April 17th, 2021 02:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
bruk0
2 Posts
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April 28th, 2021 01:00
Hi everybody.
After many tests and many false guilties (dock, net, net login, etc.) I finally found the real one.
It's an application developed by my company that sends an F16 key every 30s.
The suggestions received by PM allowed me to discriminate different behavior.
Thank you all very much.
Best regards.
Francesco
AdrianG001
6 Operator
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4K Posts
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April 28th, 2021 04:00
Please run Keyboard troubleshooter on the system by typing Troubleshoot onto [Cortana] search box. The troubleshooter find and fix problems with your computer's keyboard settings.
If Troubleshooter doesn't fix keyboard:
Uninstall / reinstall keyboard driver in device manager.
1. Right click keyboard driver and select Uninstall
2. Select Action on the Device Manager menu bar
3. On the Action menu, select Scan for hardware changes to reinstall driver
If that doesn't work:
1. Right click keyboard driver
2. Select Properties
3. Select Roll back Driver under the Driver tab
Lastly, if keyboard still doesn't work normally:
Roll system back to the most recent successful configuration of the registry, restart the computer in Safe Mode and select the Last Known Good Configuration option. Hopefully this will finally fix the computer's keyboard.