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19 Posts

889

January 6th, 2022 21:00

Latitude D6410 horizontal flickering lines

My Dell Latitude E6410 has been working fine for years. Suddenly the screen has horizontal flickering lines. It only affects color fields, not white areas.

Tried diagnostic boot, same problem. Tried safe mode boot, same problem.

Tried downloading the video driver from Dell and clean installing it, same problem.

Any suggestions?

12 Elder

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31K Posts

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153.7K Points

January 7th, 2022 04:00

If the diagnostic boot was the screen built in self test (holding D through powerup), the screen needs to be replaced if the same fault showed there.

19 Posts

January 7th, 2022 07:00

I hadn't known about Dell's built-in screen self-test. I tried it just now. It repeatedly cycled through a few different full-screen colors. I did NOT see the problem. I looked very closely and still did not see it.

19 Posts

January 7th, 2022 17:00

Does this narrow the problem down to the motherboard?

If I replace the motherboard, to I need to get the same model number (G637N, 8885V, YH39C, HNGW4, etc.)? Or will any Latitude E5410 motherboard do?

19 Posts

January 7th, 2022 19:00

According to Windows 10's System Info, this motherboard model number is:

0K42JR

That doesn't seem to be a common one based on what's on offer at eBay. Can any of the others be substituted? 

The video display adapter is:

nVidia NVS 3100M

6 Operator

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5.6K Posts

January 7th, 2022 19:00

It appears there are two different motherboards. One has nVidia video chipset and one that has Intel.

1 Rookie

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88 Posts

January 8th, 2022 02:00

If you were holding down the "D" key at power-up and the computer went through the diagnostic test(s) (and you did NOT see the horizontal lines), then the NVidia graphics adapter is probably defective.  NVidia also has their own drivers for their products - - have you downloaded new driver(s) for the adapter, just to check?  Also, if it turns out your motherboard is going south on you, check the Parts-People.com. This is a Dell only parts supplier.

Steve

19 Posts

January 8th, 2022 16:00

After reading the last reply, I went to the E6410 to try the driver downloaded from nVidia, only to find that the flickering problem is gone.

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