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December 3rd, 2020 08:00
Latitude E5570 touchpad gestures stop working after switch user
Hi everyone
I solved this one by myself but couldn't find any references to it on the net so I thought I would post it here to help anyone else who might have this problem in the future.
On my latitude E5570 I noticed that the touchpad gestures (two-finger scroll, pinch-zoom etc.) sometimes stopped working and didn't come back until a reboot. After a bit more investigation I discovered that they were only working for the last person to log in (e.g. log in as A, switch user and log in as B, then however many times you switch between them, only B can use touch gestures, however, if A logs out and back in again, then he can use touch gestures and B can't).
I was using alps alpine driver version 10.3201 (which I'm guessing was installed by SupportAssist). When I looked on the dell web site, the latest version listed was 10.2207, so I downloaded and installed that and the problem went away.
So I'm not sure whether this is a bug in the newer version, or whether it's just incompatible and SupportAssist upgraded when it shouldn't have done, but either way it's working now.
DELL-Cares
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December 4th, 2020 02:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
AdrianG001
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December 4th, 2020 05:00
a) Press Windows and x key together and select Device Manager.
a) Locate the touchpad driver.
b) Right click on the Touchpad driver icon and click on “Update Driver software”.
c) Click on “Search automatically for Updated driver software” option.
DATAFORGEINC
1 Message
1
January 30th, 2023 05:00
Yeah i had the same issue. thanks to you that i got rid off this issue after reading your message. just uninstalled the previous driver and installed new one.
op75
1 Message
1
September 29th, 2023 22:48
Just signed up to this website to say thank you @Tim333 :) I have been suffering from this for so long but I couldn't find a solution before. Just downgraded to 10.2207 and the issue is resolved. Thanks!
mannoble
1 Message
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February 10th, 2024 23:04
Thank you so much @Tim333 ! I searched google for the dell download if alps alpine driver 10.2207, rebooted, and voila! This annoyance is now gone. Thank you for taking the time to post your findings. I had thought it was a lost cause (also thanks to bing co-pilot AI where I could describe the problem, and it brought me to your answer directly!