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auntiebk

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auntiebk

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April 4th, 2020 19:00

Latitude E6530 doesn't detect internal microphone (array?)

Windows 10 Device manager lists audio inputs: Rec. Playback (IDT High Definition Audio CODEC) Speakers / Headphones (IDT High Definition Audio CODEC) Sound, video and game controllers list: IDT High Definition Audio CODEC NVIDIA High Definition Audio (four times, positions 0-3) Internal speaker works fine. Web cam works. Microphone doesn't. Microphone privacy settings allows apps to access: Cortana/Desktop App Web Viewer/Microsoft Edge/Take a Test/Voice Recorder all On Mixed Reality Portal Off. Testing zoom, can't make microphone work, attendees can not hear me. Appreciate your help.
  • auntiebk

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    Posted April 5th, 2020 07:00

    Thanks but alas. Settings/Sound/Input devices shows only Rec. Playback (IDT High Definition Audio CODEC) in dropdown. No Microphone option, no list of choices?
  • nyc10036

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    Posted April 5th, 2020 07:00

    I have a E6230 running Windows 10.

    For me when I go to Settings ---> Sound . And scroll down to Input, I see Microphone (High Definition Audio Device). Below that I see Test your microphone .  

     

    .

  • nyc10036

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    Posted April 5th, 2020 08:00

    I saw in another post that there is a setting to enable/disable microphone in BIOS.

    So, reboot, tap F2 repeatedly to get into BIOS.

    Go to System Configuration ---> Miscellaneous Devices

  • nyc10036

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    Posted April 5th, 2020 12:00

    @auntiebk 

     

    What version is your BIOS?

    It is always risky to update the BIOS, but I know I did update the BIOS on my E6230. Sometimes you do need the newest BIOS for Windows 10.

     

    The other option is to buy an external microphone.

     

    .

  • auntiebk

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    Posted April 5th, 2020 12:00

    Thanks so much for trying to help.  Alas, the Bios doesn't list a separate Microphone.  Saw this posting, but neither does my pc have the "High Definition Audio Device (Not  IDT High Def...  this is important.) " driver referred to.   https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/idt-high-definition-audio-codec-not-working-on/570a5038-e48e-43f3-af75-95da61447c87?tab=AllReplies#tabs

     

    I'm a little afraid to uninstall the drivers and reinstall as the Microsoft guy recommends... :

  • auntiebk

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    Posted April 5th, 2020 21:00

    BOIS version A22,

    Audio controller: IDT 92HD93

    Don't see where microphone appears in BIOS/setup?

    Tried plugging in my earbuds to the jack on the left edge, could hear but speaking brought forth no sound.

     

    Really appreciate your efforts!

  • nyc10036

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    Posted April 6th, 2020 06:00

    @auntiebk 

     

    Are you saying you don't see System Configuration   ---   Miscellaneous Devices in the BIOS  ? ? ?

  • auntiebk

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    Posted April 6th, 2020 09:00

    Sorry my bad confused BIOS with Settings/System/Sound/Input devices. 

    In Bios, System Configuration, Miscellaneous Devices YES there is a listing for microphone and it is enabled, as are the other misc devices (internal modem, module bay, media card etc.)  

     

    In Settings/System/Sound/Input devices, only Rec. Playback (IDT High Definition Audio CODEC) appears.  There is no separate drop down entry for a microphone.

     

    Is the Rec. Playback IDT etc the sound card?  Could it be bad since when I plugged earbuds into the jack the ear buds' microphone didn't pick up my sound either?

     

    Rreally really appreciate your help.

  • nyc10036

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    Posted April 6th, 2020 20:00

    @auntiebk 

    In Device Manager, I have a section Audio inputs and outputs with two entries:

    Microphone (High Definition Audio Device)

    Speakers (High Definition Audio Device)

    both are using Microsoft drivers not IDT drivers.

     

    I am suggesting that you uninstall the IDT drivers following the procedure described here

    --> https://www.digitalcitizen.life/completely-remove-faulty-drivers-windows

     

    And let Windows 10 find the needed drivers.

  • nyc10036

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    Posted April 6th, 2020 20:00

    @auntiebk 

    I am also running the latest version of Windows 10 Pro  v1909

    The E6230 that I have and the E6430 that you have both have the same audio controller IDT92HD93 , so you should be able to get the internal microphone to work.

     

    .