Latitude E7470 Maxx Audio pro empty

Question

my wave max pro does not work it has nothing on the panel

Donified · Accepted Answer

Had an hour of phone with the Dell's technical support and nothing in my problem was fixed

https://www.dell.com/community/Laptops-General-Read-Only/Maxxaudio-option-missing-disappear-from-dell-audio/td-p/5100193

Followed this guy's steps and fixed my first problem which was the mic mute. I rebooted again and now the Maxx pro audio is working.

U2CAMEB4ME · Answer

Welcome to the Dell Community @Donified

Until the eClerx team approves the images only you can see them.

With that said, have you tried reinstalling the driver???

Install this driver first.

Intel Chipset Device Software:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=320cp&oscode=wt64a&productcode=latitude-e7470-ultrabook

Reboot:

Then install the Audio Driver.

Realtek High Definition Audio Driver:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=xv22h&oscode=wt64a&productcode=latitude-e7470-ultrabook

Reboot:

Best regards,

U2

Donified · Answer

Tried that I now lost my dell audio application thingy but before that my mic mute button was now working and after the reinstall of the realtek driver it I lost my dell audio thingy and Yeah the mic mute isn't working again

Donified · Answer

So here is what I did earlier if you were confused. I installed the both the drivers in the order you gave me without uninstalling the current ones.. which the installer uninstalled 'completely' before installing what it has.

Donified · Answer

reinstalled realtek audio drivers and we're back to square one my wave Maxx audio is still empty and my mute button is now not working again Ill try to uninstall the chipset driver then uninstall realtek drivers then install both again later (about to leave for school)

Latitude

Latitude E7470 Maxx Audio pro empty

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