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5521

September 6th, 2018 19:00

Precision M4800 EXTREMELY slow

Just got an m4800 with a core i7-4810MQ, FirePro m5100 and 8GB RAM off eBay. It’s super slow. Ran a NovaBench test and it scored 387. 

Running at .35GHz!

ram is 2574 MB/s

GPU Scored 131 running Direct3D11 at 7 FPS.

 

any idea what’s wrong? It appears to be a fresh install of Windows 10.

6 Operator

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5.6K Posts

September 7th, 2018 05:00

They probably didn't know anything about installing drivers.

 

I have bought plenty of used laptops on eBay, and many of the sellers are simply large-scale e-recycling companies. Don't expect much from them.

 

 

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2 Intern

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205 Posts

September 7th, 2018 16:00

When you have a situation like this, the best thing to do is initiate a return to the eBay seller.

I have bought a ton of refurbs and have never seen anything similar, other than a system with a totally dead HSF cooler. The i7-4810MQ is a powerful, quad-core running at 2.8GHz, and no matter what type of Windows 10 install or driver set, it should be running at that speed or close. This part is not rocket science.

If it's being artificially throttled to 0.35 GHz, then it could be a faulty component, a broken fan/cooling system, a problem with the HSF, or any number of issues, but you don't want to get involved in trouble-shooting, buying additional hardware, installing it all, etc. as it could easily be a dying motherboard, which is probably the same price as your entire refurb system.

Just return it and get another one.

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November 6th, 2018 19:00

Did you sort this out? Your problem is that you don't have a large enough power supply or  that your power supply isn't an official Dell.  Go into BIOS and disable speedstep and you should see performance come back up at the cost of battery life until you can get an appropriate power supply.

1 Message

February 4th, 2021 08:00

When system messages are suppressed in the BIOS and the connected power supply do not have the required 130W or more (as the biggest one for this Precision series), the system throttles constantly down (800 MHz on my side). When operated with the notebook battery only, the CPU frequency raises dynamically to it's maximum and the system works as fast as usual...

1 Message

January 18th, 2024 04:44

Mine was the power supply issue above thanks

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October 12th, 2024 21:47

@Ahoskin​ Thank you, I applied it and it was very helpful.

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