Qualcomm update causes BSOD

Question

I've recently updated a couple of Latitude 3470 PC's running Windows 10 1903 using Command Update and found that the latest Qualcomm update causes Windows to crash after a few minutes of booting and logging in.

As soon as I log in I can prevent the crash by immediately switching Wifi off then uninstall the new driver (version 12.0.0.916, A24) and installing the previous version (12.0.0.709, A15) which is stable.

Has this issue been seen elsewhere and is there a fix for the update coming soon?

Dell-Vijay A · Answer

Hi, we haven't come across with anything like that as of now. Could you please confirm if the BIOS is updated to the latest. Also, private message me the service tag.

DELL-Cares · Answer

Thanks. Looking forward to the tags so that I can check and we can work accordingly.

tippers · Answer

Hi, Yes the BIOS was updated to 1.16.  I'll PM the tags.

tohot · Answer

I've had these same issue for about year and have not installed the Qualcomm QCA61x4A/QCA6174A-XR/QCA9377 WiFi and Bluetooth Driver. I've updated the BIOS and still crashes, any solutions

Latitude

Qualcomm update causes BSOD

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