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July 18th, 2021 13:00

Service tag installtion error, Battery issues

Hi,

 

I'm facing a weird problem with dell latitude 3450 after installing brand new original battery. When powering on in displays following error message.

 

WARNING: If a Service Tag was just installed, you will need to shut the system down and unplug the AC adapter if present. Re-insert the AC adapter and power on the system to allow for proper functionality.

WARNING: The battery cannot be identified.

This system will be unable to charge the battery.

 

I even force updated bios to latest version, still didn't help. 

But when I removed the battery, with direct connection all operations works normal.

Is there any issues with battery?

please help me!!!!

 

Thanks

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12.6K Posts

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69.5K Points

July 18th, 2021 15:00

There are probably issues with the battery. At approximately 4 years old the battery could be due for replacement. Run diagnostics (F12 immediately at boot) and watch for any battery error messages.

July 18th, 2021 17:00

IMG_20210719_055303.jpg

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