Unsolved
This post is more than 5 years old
1 Rookie
•
1 Message
0
596
May 29th, 2019 01:00
Single usb port not recognizing mouse
On a laptop Dell Latitude 5590 USB port labeled 25 in the manual doesn't recognize mouse. Tested it with several different and all mouses are working fine when plugged in the other two ports. Also tested the port with few usb flash drives and they all work but when connecting my phone it didn't result anything. So I assume it's not hardware problem.
Already tried:
1.Restart
2.Updating to the latest drivers
3.Uninstalling all the usb drivers and reinstalling them from device manager
4.Disabling and enabling the device from device manager
5.Unchecking enable selective suspend from power options
6.Unchecking allow computer to turn off this device to save power from device manager
and restarts after doing steps 2-6
Any suggestions what to try next?
0 events found
krsna
1 Rookie
•
6 Posts
0
July 7th, 2021 08:00
Dell Latitude 5590
Mary G
6 Operator
•
20.1K Posts
0
July 7th, 2021 08:00
What model computer? We can't assume you have the same model as the post from 2 years ago.
krsna
1 Rookie
•
6 Posts
0
July 7th, 2021 08:00
Were you able to resolve this issue? I am having exactly the same problem. The USB port beside the VGA port no longer detects USB 2.0 devices (mouse, keyboard, webcam, pen-drive) but is able to detect USB 3.0 hard drives and wireless adaptor. The other 2 ports are ok. The mouse is not detected in BIOS either for this port alone. What could be the problem?
krsna
1 Rookie
•
6 Posts
0
July 7th, 2021 17:00
USB Device Tree Viewer gives the following output. Is it a hardware or software problem? Dell's pre-boot diagnostics and SupportAssistant do not indicate any hardware issues.
=========================== USB Port18 =========================== Connection Status : 0x00 (No device is connected) Port Chain : 1-18 Properties : 0x03 IsUserConnectable : yes PortIsDebugCapable : yes PortHasMultiCompanions : no PortConnectorIsTypeC : no ConnectionIndex : 0x12 (Port 18) CompanionIndex : 0 CompanionHubSymLnk : USB#ROOT_HUB30#4&affbe97&2&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} CompanionPortNumber : 0x09 (Port 9) -> CompanionPortChain : 1-9 SupportedUsbProtocols : 0x04 Usb110 : 0 (no, port not supports USB 1.1) -> but Companion Port 1-9 does Usb200 : 0 (no, port not supports USB 2.0) -> but Companion Port 1-9 does Usb300 : 1 (yes, port supports USB 3.0) ReservedMBZ : 0x00