1. Download and save the audio driver to your desktop or any convenient location on the hard drive. [There are two "formats" on the driver's page. Scroll down to the 2nd one, named "Hard Drive" format, and download that one, not the 1st one named "Windows Update Package".] 2. Double click on the new folder to extract (unzip) the driver files. 3. The extractor wizard will create a new folder for the driver files. It will be at "c:\dell\drivers\xxxxxx". Write down the exact location that the wizard creates. 4. If the driver begins to install automatically, halt (cancel) the installation. 5. Browse to the driver files on the hard drive (the location you wrote down). 6. Find the "setup.exe" file. 7. Right click on setup.exe to open the context menu. 8. Select the Properties. 9. Select the Compatibility tab. 10. Check the box "run this program in compatibility mode for "... Win7".
@Fandark "Is there a way to know for sure that the sound card is properly installed? Could I have broken something as I installed the SSD?"
Can you put the old hard drive back in and test the sound? If it works then there has been no hardware failure.
Unfortunately I have deleted the old windows 10 partition. So I don't know what drivers where used there. I just know there is something that works since I tried the sound in the old partition before I deleted it.
@Fandark"As I'm trying to run the program in compatibility mode for Windows 7 I get an error message: 'The hardware that was found is not supported ...'"
And you installed the chipset driver, right? Because that is supposed to help the operating system identify some of the hardware on the motherboard.
If you have a copy of Linux Live you can use it to test the audio. If the audio works in Linux then there is something in Windows that is preventing it from working. If it does not work in Linux then a good chance that there is a problem with the hardware. If you don't have Linux Live you can download it and install it onto a bootable flash drive.
Sorry that I can't help more. Putting Windows 10 on the older unsupported laptops is problematic but doable using compatibility mode, but the SSD might be a wild card. The installation and use of a SSD is way outside my area, so I don't even know if it causes additional audio problems or not.
If you can't resolve the issue but want to continue using the SSD, you can still have audio by getting a usb audio jack, usb speakers/headphones, or bluetooth speakers/headphones. None of those devices rely on the laptop's IDT audio system.
If you have a copy of Linux Live you can use it to test the audio. If the audio works in Linux then there is something in Windows that is preventing it from working. If it does not work in Linux then a good chance that there is a problem with the hardware. If you don't have Linux Live you can download it and install it onto a bootable flash drive.
Sorry that I can't help more. Putting Windows 10 on the older unsupported laptops is problematic but doable using compatibility mode, but the SSD might be a wild card. The installation and use of a SSD is way outside my area, so I don't even know if it causes additional audio problems or not.
I tried the Linux Live and it worked like a charm. That's reassuring, but I still don't know what the problem is.
You think there is a difference between HD and SSD? I just now realized that I have an exact copy of this windows 10 on an HD in this computer where I think the sound doesn't work. I'll try your tips on that to see if it's the SSD being the problem.
@Fandark"You think there is a difference between HD and SSD? "
I don't see why there would be but hard drives are of my area. You might start a new thread where the subject line is about hard drives and perhaps someone who has expertise in that area will shed some light on it
Tried the Windows 7 compatibility method, but have had zero success. I too had to change HDD's and Windows 10 Bluetooth Audio worked perfectly on the old HDD. I just cannot seem to get the Audio to play on the new HDD.
I get messages of not being able to connect (to the BT device), and occasionally even if I do manage to get it to show "Connected" - There is no sound coming from any Bluetooth devices I try.
Any other methods I can try please? This would be for Windows 10 64bit
I solved! doing a clean installation of windows 10 of a cd that I had at home dating back to 2015. I think there was an update that broke something over time, but if from an old installation you update the system keeps the old drivers and it works. otherwise, if you install an updated copy, it no longer detects the audio controller.
DELL-Jesse L
Moderator
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17.9K Posts
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March 6th, 2018 04:00
Fandark,
Unfortunately, Windows 10 is not supported on this computer from Dell. There are no Windows 10 drivers available for download from Dell.
Jim Coates
4 Operator
•
13.6K Posts
1
March 6th, 2018 05:00
@Fandark "Is there a way to know for sure that the sound card is properly installed?
Could I have broken something as I installed the SSD?"
Can you put the old hard drive back in and test the sound? If it works then there has been no hardware failure.
@DELL-Jesse L"There are no Windows 10 drivers available for download from Dell."
Here is the normal workaround -- I don't know if having a solid state drive could affect this:
Download and install the Intel Chipset driver if this has not already been done. This version supports Win10.
Next, download the IDT audio driver for Windows 7 and install into Win10 by using compatibility mode:
1. Download and save the audio driver to your desktop or any convenient location on the hard drive. [There are two "formats" on the driver's page. Scroll down to the 2nd one, named "Hard Drive" format, and download that one, not the 1st one named "Windows Update Package".]
2. Double click on the new folder to extract (unzip) the driver files.
3. The extractor wizard will create a new folder for the driver files. It will be at "c:\dell\drivers\xxxxxx". Write down the exact location that the wizard creates.
4. If the driver begins to install automatically, halt (cancel) the installation.
5. Browse to the driver files on the hard drive (the location you wrote down).
6. Find the "setup.exe" file.
7. Right click on setup.exe to open the context menu.
8. Select the Properties.
9. Select the Compatibility tab.
10. Check the box "run this program in compatibility mode for "... Win7".
Fandark
1 Rookie
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4 Posts
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March 8th, 2018 01:00
Unfortunately I have deleted the old windows 10 partition. So I don't know what drivers where used there. I just know there is something that works since I tried the sound in the old partition before I deleted it.
Fandark
1 Rookie
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4 Posts
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March 8th, 2018 01:00
As I'm trying to run the program in compatibility mode for Windows 7 I get an error message:
"The hardware that was found is not supported by this program package from IDT. The installation is cancelled."
Thank you so far, hope you can help me with this!
Jim Coates
4 Operator
•
13.6K Posts
0
March 8th, 2018 06:00
@Fandark"As I'm trying to run the program in compatibility mode for Windows 7 I get an error message: 'The hardware that was found is not supported ...'"
And you installed the chipset driver, right? Because that is supposed to help the operating system identify some of the hardware on the motherboard.
If you have a copy of Linux Live you can use it to test the audio. If the audio works in Linux then there is something in Windows that is preventing it from working. If it does not work in Linux then a good chance that there is a problem with the hardware. If you don't have Linux Live you can download it and install it onto a bootable flash drive.
Sorry that I can't help more. Putting Windows 10 on the older unsupported laptops is problematic but doable using compatibility mode, but the SSD might be a wild card. The installation and use of a SSD is way outside my area, so I don't even know if it causes additional audio problems or not.
If you can't resolve the issue but want to continue using the SSD, you can still have audio by getting a usb audio jack, usb speakers/headphones, or bluetooth speakers/headphones. None of those devices rely on the laptop's IDT audio system.
Fandark
1 Rookie
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4 Posts
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March 15th, 2018 14:00
Yea, I installed that but it can still not find my sound card. I have tried some other drivers too. I followed these tips also http://www.dell.com/support/article/us/en/19/sln297969/latitude-e6420-windows-10-driver-installation-order?lang=en#Dell_System_Software
I tried the Linux Live and it worked like a charm. That's reassuring, but I still don't know what the problem is.
You think there is a difference between HD and SSD? I just now realized that I have an exact copy of this windows 10 on an HD in this computer where I think the sound doesn't work. I'll try your tips on that to see if it's the SSD being the problem.
Jim Coates
4 Operator
•
13.6K Posts
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March 16th, 2018 05:00
@Fandark"You think there is a difference between HD and SSD? "
I don't see why there would be but hard drives are of my area. You might start a new thread where the subject line is about hard drives and perhaps someone who has expertise in that area will shed some light on it
.
ShawnHefer
1 Message
0
June 18th, 2021 05:00
Hi there,
Tried the Windows 7 compatibility method, but have had zero success. I too had to change HDD's and Windows 10 Bluetooth Audio worked perfectly on the old HDD. I just cannot seem to get the Audio to play on the new HDD.
I get messages of not being able to connect (to the BT device), and occasionally even if I do manage to get it to show "Connected" - There is no sound coming from any Bluetooth devices I try.
Any other methods I can try please? This would be for Windows 10 64bit
Many thanks
Shawn
HubertFarnsworth
1 Message
0
February 26th, 2022 12:00
I solved! doing a clean installation of windows 10 of a cd that I had at home dating back to 2015. I think there was an update that broke something over time, but if from an old installation you update the system keeps the old drivers and it works. otherwise, if you install an updated copy, it no longer detects the audio controller.