No I`m still using same battery and charger I got with the laptop. It was a new battery and charger all new/boxed up never been used before. Im looking at Touchpad settings as I read about this could be the problem
Well it has but only since/after I started having this problem. The reason why machine was opened was a different reason. In fact seems to have gone better since this repair (screen damage). It could have been some software bug?? as it seems to have gone away and if it does happen its only 2-3 seconds if that, so ok to work with. If it was something to do with the `palmrest`maybe with the repair and the need to open the machine it has solved the problem but what ever it is its worked.
I`ve been happy with the performance for my needs so that was never an issue I have 16GB of ram so that helps. It was a bigger upgrade from an old win 7 celeron machine. I dont need fast games graphics card speed.
But my fault/issue seems to have been resolved now after the recent firmware and windows updates. So fingers crossed
In most cases touchpad freezing is caused by a non-genuine charger (replacement). Check if the problem persists when you work on battery, with charger disconnected.
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.
My Inspiron 3583 touch pad & keyboard freeze up at least a couple of times a day. Also, my screen goes "wonky" and seems to shift randomly between web sites and documents. If I'm doing something to make the machine unhappy, I'd gladly stop it, but I don't know what that might be. And if others are experiencing similar problems, then at least I'll know to replace this laptop with something other than a Dell product.
I recently replaced my fans on my Alienware 17R4 she is 4 years old and runs great just the one fans Barings were going bad and sounded like a 2 stroke engine lol.. so I got the new fans in did a new thermal past and pad job put here all back together and she runs beautifully, so much cooler then out of the box, no offence.. but not I'm having a touch pad driver issue. It seems like there is some driver confix going on or something. windows is recognizing the touch pad but when i install the driver nothing, even if I let windows install it nothing. my Alienware pointing device app wont even open anymore, I've tried all the older drivers, even some ThinkPad ones I'm at a loss here i would really love any help you can offer would be very apricated
I had this problem on and off for two years with my Dell XPS. Completely intractable. No updates helped. Serendipiditously I found that putting the laptop to sleep (using the windows / tab keys) and logging back in from sleep (doesn't close any running programs / interrupt anything) resolves it until the next freeze. Annoying - yes. But at least better than a full reboot. BTW - hibernate doesn't help. Perhaps, set the power button to sleep upon pressing to quickly get back to work.
bigkenny
1 Rookie
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20 Posts
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August 18th, 2021 14:00
No I`m still using same battery and charger I got with the laptop. It was a new battery and charger all new/boxed up never been used before. Im looking at Touchpad settings as I read about this could be the problem
bigkenny
1 Rookie
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20 Posts
0
January 23rd, 2022 02:00
Well it has but only since/after I started having this problem. The reason why machine was opened was a different reason. In fact seems to have gone better since this repair (screen damage). It could have been some software bug?? as it seems to have gone away and if it does happen its only 2-3 seconds if that, so ok to work with. If it was something to do with the `palmrest`maybe with the repair and the need to open the machine it has solved the problem but what ever it is its worked.
Brad L (retired)
9 Legend
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2.7K Posts
0
May 6th, 2022 18:00
Per Dell-Cares, please make sure the Firmware update for the 5400 was downloaded and installed from this link.
bigkenny
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20 Posts
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May 7th, 2022 02:00
I`ve been happy with the performance for my needs so that was never an issue I have 16GB of ram so that helps. It was a bigger upgrade from an old win 7 celeron machine. I dont need fast games graphics card speed.
But my fault/issue seems to have been resolved now after the recent firmware and windows updates. So fingers crossed
bigkenny
1 Rookie
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20 Posts
0
August 18th, 2021 10:00
just noticed this help/settings so will see if this does the trick
ilian359
1 Rookie
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28 Posts
1
August 18th, 2021 12:00
In most cases touchpad freezing is caused by a non-genuine charger (replacement). Check if the problem persists when you work on battery, with charger disconnected.
szaszandras
7 Posts
0
January 22nd, 2022 05:00
For me only replacing the palmrest solved the problem.
AL_in_GA
1 Rookie
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96 Posts
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January 22nd, 2022 13:00
Has the machine ever been opened?
DELL-Cares
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27.6K Posts
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January 23rd, 2022 02:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.
bigkenny
1 Rookie
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20 Posts
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January 23rd, 2022 02:00
Its not been doing it as much lately and when/if it does gone within few seconds. Its workable now
ThankGod
1 Message
1
January 28th, 2022 08:00
My Dell E1-6010 keep freezing for a few seconds then continues working. How do I resolve the freezing problem?
bigkenny
1 Rookie
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20 Posts
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January 28th, 2022 09:00
I found by moving the arrow keys bottom right on key board seem to cure this when it comes. just press one see if it does the trick?
pteverow
1 Message
0
February 7th, 2022 13:00
My Inspiron 3583 touch pad & keyboard freeze up at least a couple of times a day. Also, my screen goes "wonky" and seems to shift randomly between web sites and documents. If I'm doing something to make the machine unhappy, I'd gladly stop it, but I don't know what that might be. And if others are experiencing similar problems, then at least I'll know to replace this laptop with something other than a Dell product.
ChrLe214
1 Message
0
March 13th, 2022 00:00
I recently replaced my fans on my Alienware 17R4 she is 4 years old and runs great just the one fans Barings were going bad and sounded like a 2 stroke engine lol.. so I got the new fans in did a new thermal past and pad job put here all back together and she runs beautifully, so much cooler then out of the box, no offence.. but not I'm having a touch pad driver issue. It seems like there is some driver confix going on or something. windows is recognizing the touch pad but when i install the driver nothing, even if I let windows install it nothing. my Alienware pointing device app wont even open anymore, I've tried all the older drivers, even some ThinkPad ones I'm at a loss here i would really love any help you can offer would be very apricated
wally_mammoth
2 Posts
0
March 29th, 2022 16:00
I had this problem on and off for two years with my Dell XPS. Completely intractable. No updates helped. Serendipiditously I found that putting the laptop to sleep (using the windows / tab keys) and logging back in from sleep (doesn't close any running programs / interrupt anything) resolves it until the next freeze. Annoying - yes. But at least better than a full reboot. BTW - hibernate doesn't help. Perhaps, set the power button to sleep upon pressing to quickly get back to work.
Hope this helps with your issue.