Touchpad does not work on Latitude 5420 - HELP Please!

Question

I have a Dell Latitude 5420 on Win 10 and none of the touchpad gestures work. The only thing that works on the touchpad is clicking and moving the cursor. Two finger scrolling doesn't work etc.

When I click on the touchpad in settings there are no options even available. It appears to be missing a driver and when I try to install one it says there are none available because they are automatically installed with Win 10?

Can someone please help me with this, thanks.

LogicElite · Answer

Just found the missing drivers that address that issue.
Intel® Serial IO Driver for 11th Generation Intel® NUCs

Ref: Solved: Latitude 5420 I2C HID Driver bang in Device Manager - Dell Community

Cheers.

DELL-Cares · Answer

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

smook · Answer

Hi  I have a Dell Latitude 5420 too and having same problem. Searched in drivers and other forums but i couldnt find an answer or solution. Can u pls help me in this problem.

supporttech2022 · Answer

I am having the same issue.  Need a solution!!

Chiefer15 · Answer

I am experiencing the same issue! This is incredibly frustrating. Please help.

DELL-Cares · Answer

Hi,

We are following up to check if you had a chance to perform the suggested troubleshooting steps. Also, we suggest you to perform the steps performed by user @LogicElite in the Public forum.

Feel free to reach out to us in case you have any query.

Shinydipci · Answer

Thank you so so so so much!!!! this was exactly what I needed!!

Diana3019 · Answer

I tried the drivers posted here but they didn't fix it. Tried it twice but it was unsuccessful.

MoCran · Answer

Hi @DELL-Cares,

I have just downloaded the driver provided as per @LogicElite (above) for my wife's Dell Latitude 5420 laptop (bought new yesterday).

I noticed that the laptop does not offer an option for two finger scrolling and zooming. This laptop is running Windows 11 Pro, and I would therefore like to confirm whether the driver mentioned by @LogicElite would work on our device.

I noticed the driver provided is for Windows 10, hence I would like to confirm before installing as I'm not super tech savvy and therefore would like to be sure I would cause more issues on the device if I install the driver.

The driver: https://www.intel.com/content/www/us/en/download/19707/intel-serial-io-driver-for-windows-10-64-bit-and-windows-11-for-the-11th-generation-intel-nuc-products.html?

Thanks in advance. Looking forward to your response.

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Touchpad does not work on Latitude 5420 - HELP Please!

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