Unsolved

1 Message

897

August 26th, 2020 02:00

Touchscreen not working E7470

Hello, 

I have a problem with my touchscreen in E7470. Sometimes when I turn the laptop on, the screen is totally black but the laptop is working. Sometimes I tried to touch the screen several times and finally it came back to life, but this does not happens very often. At the end I have to connect the laptop to an external monitor to see the desktop. It seems like the touchscreen is always suspended. Is there any way to fix this?

Ubuntu 18.04
kernel 5.4.0-42-generic

xinput

⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ 2.4G Mouse                              	id=10	[slave  pointer  (2)]
⎜   ↳ ELAN Touchscreen                        	id=12	[slave  pointer  (2)]
⎜   ↳ AlpsPS/2 ALPS DualPoint TouchPad        	id=15	[slave  pointer  (2)]
⎜   ↳ AlpsPS/2 ALPS DualPoint Stick           	id=16	[slave  pointer  (2)]

dmesg | grep -ie elan

[    3.012539] usb 1-9: Manufacturer: ELAN
[    3.029951] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input10
[    3.030019] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input11
[    3.030066] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input12
[    3.030128] hid-generic 0003:04F3:21E3.0002: input,hiddev1,hidraw1: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-9/input0
[    4.655494] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input15
[    4.655615] input: ELAN Touchscreen UNKNOWN as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input16
[    4.655673] input: ELAN Touchscreen UNKNOWN as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input17
[    4.655793] hid-multitouch 0003:04F3:21E3.0002: input,hiddev1,hidraw1: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-9/input0

 

No Responses!
No Events found!

Top