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August 26th, 2020 02:00
Touchscreen not working E7470
Hello,
I have a problem with my touchscreen in E7470. Sometimes when I turn the laptop on, the screen is totally black but the laptop is working. Sometimes I tried to touch the screen several times and finally it came back to life, but this does not happens very often. At the end I have to connect the laptop to an external monitor to see the desktop. It seems like the touchscreen is always suspended. Is there any way to fix this?
Ubuntu 18.04
kernel 5.4.0-42-generic
xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ 2.4G Mouse id=10 [slave pointer (2)]
⎜ ↳ ELAN Touchscreen id=12 [slave pointer (2)]
⎜ ↳ AlpsPS/2 ALPS DualPoint TouchPad id=15 [slave pointer (2)]
⎜ ↳ AlpsPS/2 ALPS DualPoint Stick id=16 [slave pointer (2)]dmesg | grep -ie elan
[ 3.012539] usb 1-9: Manufacturer: ELAN
[ 3.029951] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input10
[ 3.030019] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input11
[ 3.030066] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input12
[ 3.030128] hid-generic 0003:04F3:21E3.0002: input,hiddev1,hidraw1: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-9/input0
[ 4.655494] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input15
[ 4.655615] input: ELAN Touchscreen UNKNOWN as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input16
[ 4.655673] input: ELAN Touchscreen UNKNOWN as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:04F3:21E3.0002/input/input17
[ 4.655793] hid-multitouch 0003:04F3:21E3.0002: input,hiddev1,hidraw1: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-9/input0
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