Unsolved
1 Rookie
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1 Message
1
4658
January 9th, 2024 22:14
Trackpad randomly clicking everywhere
I wanted to comment on https://www.dell.com/community/en/conversations/laptops-general-locked-topics/trackpad-randomly-clicking-everywhere/647f38f9f4ccf8a8defe0370 but the topic is locked.
I also have a very similar issue with a Dell lattitude 5500 (bought in 2020 if my memory is correct), running Linux this time (NixOs), which suggests that the issue might be hardware and not related to drivers. More precisely, when I type, the touchpad randomly clicks sometimes, and when I move the mouse and click, the touchpad randomly jumps to a quite random position on screen, which can make double clicks quite dangerous as i can click anywhere.
The problem started a few days after bying the computer. I contacted the support, they changed the keybord, the touchpad and the battery (that can apparently apply a force on the touchpad and create this issue), and the issue is still present… I finished to just learn to live with the issue (trying to put the mouse in a place where clicks will not change focus like in the systray, or by disabling the mouse via xinput) but some days it can be extremely annoying… I realized that when the mouse gets crazy I can move my fingers very quickly on the touchpad and during a few seconds the touchpad stops to responds… sometimes it helps.
I would love to see Dell taking this issue seriously, as I got another XPS Dell laptop with a touchpad that also clicks randomly (not in the same way though: on the XPS you click once and then it clicks every second during a few seconds, until you move the laptop to another position. In that case it actually make a loud hardware noise, suggesting once more a hardware issue).
On my side, I will stop buying Dell laptops if a good solution is not found.



petermuss
2 Intern
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246 Posts
0
January 16th, 2024 14:11
Hello tobiasBora
here is the solution for the jumping mouse cursor:
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=219cv
Download the firmware update and install it:
https://dl.dell.com/FOLDER07366899M/2/FW_update_0488_121F_040D_041D.zip
You need to install from WIndows 10, 64 bit. Use a W10 live image from USB pendrive.
HTH
Peter
GothicGrin
1 Message
0
January 20th, 2024 10:56
Thank you for sharing the tips! these tips will be very helpful for me in the future.
(edited)
pgbirtwistle
1 Message
0
February 4th, 2024 16:54
I've got two older Inspiron laptops which were working find until recently but within two weeks of each other the trackpads have become twitchy and are randomly right-clicking. I can't see both pads having physically failed within two weeks of each other, so it's presumably a driver issue, but I've tried various drivers and even reset Win 10 on one of the laptops and the problem is still the same. I'm pretty certain that, with the laptop I reset, the touchpad worked when I first booted it, but then as soon as all the drivers had installed it started twitching again. The drivers from the Dell site seem to be the same as the Microsoft ones, so it would appear that someone's messed up somewhere, so when are things going to get sorted please, I currently have two laptops that are unusable and I'm obviously not the only one by all the similar issues being reported on the web?
rcruikshank
1 Rookie
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2 Posts
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April 3rd, 2024 08:25
Ghost clicking is an unresolved issues.
https://www.dell.com/community/en/conversations/xps/xps-15-9520-ghost-click-problem/647fa254f4ccf8a8de7cdfd6?page=2
If this is on a touch screen laptop only way to stop is it disable touch screen driver.
petermuss
2 Intern
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246 Posts
0
April 5th, 2024 10:30
@rcruikshank
using this driver
https://dl.dell.com/FOLDER07653872M/8/Intel-HID-Event-Filter-Driver_YR94R_WIN_2.2.1.386_A17_04.EXE to get rid from ghost clicking.
ztress
1 Rookie
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1 Message
0
October 24th, 2024 21:59
Does anyone know if this is a software or hardware issue?
anilnf
1 Rookie
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1 Message
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February 8th, 2025 20:17
I am struggling hard to type this here. I stopped buying Dell laptops due to this random clicking. And I saw the same problem in my friends' laptops. Now somebody gifted me a dell laptop. Struggling with this automatically clicking dell laptop again. Is there is no escape from this for dell ?