Unknown device on Latitude

Question

Hi everyone

Just installed Windows Pro on my Latitude E7240 and its showing an unknown device with this ID...

ACPI\VEN_DELL&DEV_ABCE
ACPI\DELLABCE
*DELLABCE

The laptop is running pretty much ok but when I plugged in my HP printer for the first time it seemed to download the driver but the printer didn't appear in the list of availble printers and I had to manually add it.
This wan't a prob when I was running windows home

I tried the dell support assistant but no luck.

I think I have installed all the necessary and up to date drivers from Dell but the Dell Airplane Mode Switch driver one wouldn't install for some reason.

Any ideas?

Thanks in anticipation,

Tom

paracas · Accepted Answer

For anyone else who has this problem ( Dell Airplane Mode Switch driver installation failing), I was able to successfully install the driver on Windows 10 by choosing to *Extract* the files first - instead of directly installing the driver - at the first dialog box which appears when you run the NetworkDriver_PX8MM_.exe

I extracted them into a new empty folder under C:/Dell , then right-clicked on the Setup.exe in that folder and chose to run as Administrator.

HTH

Rob

Thetadd · Answer

Thanks so much for your help. Unfortunately the driver update failed.
This is the driver log of what happened when I tried to install it...

[Tue Feb 16 17:35:04 2021] Update Package Execution Started
[Tue Feb 16 17:35:04 2021] Original command line: "C:\Users\tommo\Desktop\Airplane Update\Network_Driver_PX8MM_WN64_1.0.0_A00.EXE"
[Tue Feb 16 17:35:04 2021] DUP Framework EXE Version: 3.8.1.41
[Tue Feb 16 17:35:04 2021] DUP Release: PX8MMA00
[Tue Feb 16 17:35:04 2021] Initializing framework...
[Tue Feb 16 17:35:04 2021] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[Tue Feb 16 17:35:04 2021] logo.png
[Tue Feb 16 17:35:05 2021] User Command: attended
[Tue Feb 16 17:35:05 2021] DUP Capabilities Value: 37748735 (0x23FFFFF)
[Tue Feb 16 17:35:05 2021] DUP Vendor Software Version: 1.0.0
[Tue Feb 16 17:35:05 2021] Local System/Model Compatible with this Package? Yes
[Tue Feb 16 17:35:06 2021] Local System OS Version: 10.0.0.0
[Tue Feb 16 17:35:06 2021] OS Compatible with this Package? Yes
[Tue Feb 16 17:35:06 2021] Local System OS Language: EN
[Tue Feb 16 17:35:06 2021] Language Compatible with this Package? Yes
[Tue Feb 16 17:35:06 2021] Identified Behavior : attended
[Tue Feb 16 17:35:06 2021] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\5E9C4C~1\miniunz.exe
[Tue Feb 16 17:35:06 2021] Extraction-arguments: -x C:\Users\tommo\Desktop\AIRPLA~1\NETWOR~1.EXE -o -d c:\PROGRA~3\dell\drivers\5E9C4C~1
[Tue Feb 16 17:35:06 2021] Extraction-GetExitCode: 0
[Tue Feb 16 17:35:06 2021] Identified Behavior : attended
[Tue Feb 16 17:35:06 2021] Temporary payload log file name: C:\ProgramData\dell\drivers\5e9c4c67-f4aa-41ae-abd3-cea19016dcee\DUPLogDir\DUP99E8.tmp
[Tue Feb 16 17:35:06 2021] Translated Command Line :
[Tue Feb 16 17:35:06 2021] Path : C:\ProgramData\dell\drivers\5e9c4c67-f4aa-41ae-abd3-cea19016dcee
[Tue Feb 16 17:35:06 2021] Identified Behavior : attended
[Tue Feb 16 17:35:06 2021] (DupAPI::Execute): *** Executable mentioned in MUP.xml does not contain extension:
[Tue Feb 16 17:35:06 2021] (DupAPI::ExecutePayload): *** An unexpected error occured executing
[Tue Feb 16 17:35:06 2021] logo.png
[Tue Feb 16 17:35:06 2021] Name of Exit Code: ERROR
[Tue Feb 16 17:35:06 2021] Exit Code set to: 1 (0x1)
[Tue Feb 16 17:35:06 2021] Result: FAILURE
[Tue Feb 16 17:35:16 2021] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_PX8MM_WN64_1.0.0_A00.txt

U2CAMEB4ME · Answer

Welcome to the Dell Community @Thetadd

Create a new folder on your desktop named “Airplane Update”

Then download the update.

Dell Airplane Mode Switch Driver:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=px8mm&oscode=wt64a&productcode=latitude-e7240-ultrabook

Copy the update to that folder you just created.

Close all Windows and Apps you may have open.

Go to the folder and right click on the update file and “Run as Administrator”

Best regards,

U2

JonniJi · Answer

Hey All,This worked for me on a Dell Inspiron 15-3525. The Device Manager shows is as:  Unknown Device The Hardware ID:  ACPI\VEN_DELL&DEV_ABCE I installed as 'Administrator' as suggested and it worked perfectly. Very Happy.

Amnabubakar · Answer

Hi

I have a Latitude E6430, and I am trying to connect my myrio with it, but unknown device error shows ion device manager, although there comes a sound of communication established when I connect my myrio with my pc but the serial monitor that is assumed to be pop up on my screen by myrio as claimed by NI is not showing.
I have applied the following remedies :
1. I uninstall the driver, update the driver, and finally reboot but no help.
2. I changed the USB advanced setting from power legacy option and turn it on disabled
3. I have scanned for hardware changes
4. I have updated all drivers of my pc from dell support assist
5. In the last, I have applied this trick too, but there is an error showing up on my screen while downloading this driver. Let me show the TXT file.

[Wed Mar 20 07:15:15 2024] Update Package Execution Started
[Wed Mar 20 07:15:15 2024] Original command line: "C:\Users\Dell\Desktop\Airplane update\Network_Driver_PX8MM_WN64_1.0.0_A00.EXE"
[Wed Mar 20 07:15:15 2024] DUP Framework EXE Version: 3.8.1.41
[Wed Mar 20 07:15:15 2024] DUP Release: PX8MMA00
[Wed Mar 20 07:15:15 2024] Initializing framework...
[Wed Mar 20 07:15:15 2024] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[Wed Mar 20 07:15:16 2024] logo.png
[Wed Mar 20 07:15:18 2024] User Command: attended
[Wed Mar 20 07:15:18 2024] DUP Capabilities Value: 37748735 (0x23FFFFF)
[Wed Mar 20 07:15:18 2024] DUP Vendor Software Version: 1.0.0
[Wed Mar 20 07:15:18 2024] Local System/Model Compatible with this Package? Yes
[Wed Mar 20 07:15:18 2024] Local System OS Version: 10.0.0.0
[Wed Mar 20 07:15:18 2024] OS Compatible with this Package? Yes
[Wed Mar 20 07:15:18 2024] Local System OS Language: EN
[Wed Mar 20 07:15:18 2024] Language Compatible with this Package? Yes
[Wed Mar 20 07:15:18 2024] Identified Behavior : attended
[Wed Mar 20 07:15:18 2024] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\227378~1\miniunz.exe
[Wed Mar 20 07:15:18 2024] Extraction-arguments: -x C:\Users\Dell\Desktop\AIRPLA~1\NETWOR~1.EXE -o -d c:\PROGRA~3\dell\drivers\227378~1
[Wed Mar 20 07:15:18 2024] Extraction-GetExitCode: 0
[Wed Mar 20 07:15:18 2024] Identified Behavior : attended
[Wed Mar 20 07:15:18 2024] Temporary payload log file name: C:\ProgramData\dell\drivers\227378c3-8f66-4434-9a36-267b0d50b916\DUPLogDir\DUP7A63.tmp
[Wed Mar 20 07:15:18 2024] Translated Command Line :
[Wed Mar 20 07:15:18 2024] Path : C:\ProgramData\dell\drivers\227378c3-8f66-4434-9a36-267b0d50b916
[Wed Mar 20 07:15:18 2024] Identified Behavior : attended
[Wed Mar 20 07:15:18 2024] (DupAPI::Execute): *** Executable mentioned in MUP.xml does not contain extension:
[Wed Mar 20 07:15:18 2024] (DupAPI::ExecutePayload): *** An unexpected error occured executing
[Wed Mar 20 07:15:18 2024] logo.png
[Wed Mar 20 07:15:18 2024] Name of Exit Code: ERROR
[Wed Mar 20 07:15:18 2024] Exit Code set to: 1 (0x1)
[Wed Mar 20 07:15:18 2024] Result: FAILURE
[Wed Mar 20 07:15:26 2024] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_PX8MM_WN64_1.0.0_A00.txt

I have invested my whole week in resolving this problem and watched millions of tutorials on YouTube, but none of them is helping. Please help me to resolve this issue.

Latitude

Unknown device on Latitude

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