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June 24th, 2020 06:00
Using three external third screen screen recognizes no higher resolution than 640x480 with WD19 base
Hello
I just received my PC latitude 5400 and when I want to connect my three screens on the home station WD19 only two screens works correctly with the resolution of 1920x1080 the third screen does not recognize the resolution higher than 640x480.
2 Displayport = OK 1920x1080
1 HDMI port = Error Max 640x480
How do I fix the problem and use my three screens in 1920x1080 when I’m at the office?
Thank you
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jphughan
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June 24th, 2020 06:00
@lamy-v The Latitude 5400 only supports DisplayPort HBR2 over USB-C, not HBR3. If you take a look at the WD19's documentation available on support.dell.com, specifically the Display Resolution Support table, you will find that with an HBR2 system, you can only run dual displays up to 1080p. This is a limitation of the bandwidth available over regular USB-C when using HBR2 and also having the USB-C set up link to carry USB 3.x as well, which the dock does in order to drive the other functions of the dock.
If your Latitude 5400 was ordered with Thunderbolt 3, which is optional on that model, then you could instead get the WD19TB dock, which supports Thunderbolt 3 rather than regular USB-C. When paired with a TB3-capable HBR2 system, the WD19TB can tap into 4x more display bandwidth than than the regular WD19 and as such can run dual displays up to 4K 60 Hz each or triple displays up to QHD 60 Hz each.
If you do NOT have Thunderbolt 3, then you only have a few options here: