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3 Posts
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1541
July 30th, 2020 05:00
WHEA_UNCORRECTABLE ERROR AFTER PLUGGING USB DEVICE
Hello,
I have already tried EVERYTHING but I cannot get USB to run on my Dell Latitude 7480.
I am getting following issue:
I can use my notebook without any plugged in usb devices. BUT when I connect any usb device, for example my smartphone, I am getting a blue screen with WHEA_UNCORRECTABLE_ERROR. Sometimes I am getting freeze and sometimes a blue screen. Sometimes it happens immediately after plugging in an usb device, but more often it happend after couple of seconds (10 - 30 sec.). Until the crash comes I am able to use the device. Dumps are not created!
I had a Lenovo 440s for more than 5 years and never got a blue screen or freezes or other errors, never switched it off it was often running 24/7. Now with dell I get bluescreens out of the box???
What I have already tried:
1) Re-installed windows (from USB stick) 10 with latest Dell drivers. -> issue persists
2) Re-installed windows with windows drivers. -> issue persists
3) Upgraded BIOS to 1.18.0. -> issue persists
4) Ran preboot diagnostics, result is ok.
5) Performed driver update and ran hardware check with dell support app. Everything works fine, the app tells but the USB issue persists.
6) Set BIOS settings to default, nothing changed.
It seems like Dell have MASSIVE issues with drivers, how can it be possible with such a big Manufacturer of computing solutions? Forums are simply overfilled with bluescreen issues. I am working in software development and we would go bankrupt if we would deliver software solutions like that.
Any help is very appreciated. Without USB the notebook is useless for me.
Best regards,
Viktor


RuskinF
2 Intern
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272 Posts
0
July 30th, 2020 06:00
m6vitek
3 Posts
0
August 3rd, 2020 01:00
Thanks for reply. I have tried steps you have described but it did not fix the issue. Maybe it is really a hardware issue, but I have re-installed windows from usb pen drive without any trouble, hence it might not be the case. I do not know what to do anymore, I think the solution will be to sell the device and switch to an other brand.
mohamedaziz
1 Message
0
May 12th, 2022 13:00
hello from 2022 , did u find any solution for this issue ?