3 Strikes, No Fix. Do the right thing.

Hello All,

I purchased an XPS13 in mid-2016, which produces an irresponsible amount of coil whine. I've gone through 3 repair attempts now, with no luck.

1st Repair) I sent XPS13 to Dell, they changed heatsink and fan, ineffective strategy for motherboard based coil whine. No fix

2nd Repair) Dell technician came on site to swap motherboard. The technicians from the 1st attempt stripped the motherboard screws so he couldn't do anything. No change, no fix.

3rd Repair) Laptop again sent into Dell, motherboard replaced. No fix. And now one of my speakers is blown out.

I'm not sure what the lemon laws are for electronics in your states, but three attempts for a business to make something right should be enough. This is just irresponsible, plain and simple, to take >$2000 for a laptop and leave your numerious(judging by this thread alone) customers stranded with faulty equipment and red-herring repair attempts. I asked for a refund, and was stonewalled by support. No chance.

I'm now being asked by the robotic support team to send it in again for a 4th try at making things right.

When will there be relief? When will we, your loyal customers be delivered the quality and service that we expect from Dell, and that we invested in with our hard earned money?

We chose Dell over the other companies, the Apples, the Alienwares, the HPs, because we had trust in your brand. When will you deliver on this trust and make things right? Enough with the half-measures, enough with the time estimates, and delays, and working with internal teams for predictions of shadows of hope.

Just fix it, and do the right thing.