4 Operator

 • 

4.4K Posts

August 16th, 2016 12:00

Hi,

Looks like a problem with the HDD cable. Please send me a PM with the Service Tag so I can assist you further.

1 Message

April 20th, 2017 18:00

Hey buddy I have the exact same problem

Can you assist me please ?

this is my service tag I cant see the 1 HDD. ( )

Thanks

8 Wizard

 • 

17.4K Posts

April 21st, 2017 10:00

If faced with a similar situation, I would want to know if the HDD was bad or the computer.

I would want to know:

- If it was detected in BIOS

- If it tested good in ePSA Diagnostics

 

I would then likely proceed to remove the HDD, and then either

- Install in different computer to test, or

- Connect to external-USB HDD enclosure, USB dock, or inexpensive USB-HDD-Tester

Once you can get it to detect and appear to Windows, I would run this to test it:

 

http://www.passmark.com/products/diskcheckup.htm

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