Alien FX & Support Assist

Sorry guys, thought all would be sweet.

I want to download both of the above.  I have searched everywhere but don't seem to be having much joy at all. When I try to download Alien Autopsy/Support Assist the install assistant runs then tells me there are no updates.  I have done a search of my computer for a possible install but comes back negative.

As for Alien FX I am getting absolutely nowhere.   What can I do?  Where do I go from here?

Oh yeh.  I tried to email Dell here in Aust and I tried their 24/7 number (only to find its not that at all - Mon-Fri only) and no email capability to ask questions unless you want to  buy or check and order.  It really does suck.  Is it because my laptop is now out of warranty?

Pedro21