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May 11th, 2015 17:00
Alienware 13 Keyboard
Has anyone had any issues with the Alienware 13 keyboard warping or keys not setting correctly? I have had my 13 for several months and have just recently noticed several keys (; > /) that sit somewhat askew, not flat. Pressing firmly on the keys do not seem to make any difference. They don't seem to be loose or not registering the keystroke, but should I be concerned?
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Alienware - Rodrigo
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May 12th, 2015 13:00
It could perhaps be the screws that secure the keyboard to the palm-rest assembly. Perhaps one of the screws was not tighten all the way. If all of the keys are working, I do not believe you should be concerned. If you are in the US or Canada and the system is still in warranty, we may be able to send an onsite technician to correct this. If you would like for us to set this up, please send me a PM with your service tag.
phitho
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May 14th, 2015 16:00
Thanks Rodrigo.
I've had it for approx 6 months, so it's still under warranty. I'll probably just keep an eye on it for now since functionality isn't a problem. I'll get it fixed before the warranty expires if functionality becomes impaired or the keys gets worse.
Alienware - Rodrigo
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May 15th, 2015 11:00
You're very welcome. That sounds good. Let us know if you need further assistance.