Alienware 14 keyboard problem

Hellooo.

So I just got my new Alienware 14. Upon launching it for the first time, I noticed several keys on the keyboard were not working at all. I searched and found a few other users had the same problem, though no solutions were given on their topics. In their cases, after leaving the computer on for about 5 minutes, the keys start working again - this only happened to me once, and now it seems no matter how long I leave it on, the keys still won't work.

I tried updating everything (drivers and firmware), but still had the problem. I reseted the computer completely to factory settings, and still have the problem.

I bought it from Dell France, so it's an AZERTY keyboard. As far as I can tell, that was not the case with the other users who had the same problem.

Just in case this can be of any use: the unresponsive keys are: U I O G H J K ; , N S D ² = ^

Links to the other topics about that problem: http://en.community.dell.com/owners-club/alienware/f/3746/t/19520113.aspx

http://en.community.dell.com/owners-club/alienware/f/3746/t/19544792.aspx

I don't have an external USB keyboard, and would really prefer not to buy one since in every other case, it seemed to work.

Cheers and thanks in advance.