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June 27th, 2016 17:00
Alienware 15 R2 delayed power on
Hi all,
I have a problem with my brand new Alienware R2, when I first got it, it ran ok for the first day and then just stopped turning on the next day.. so they gave me a replacement :) and told me i had a fried motherboard.. the problem is- I think the replacement is going down the same path, it turns on just fine on repeated use but when i turn it on after like 4 hours of not using it there's a significant delay between me hitting the power on and any sign of life from the laptop .. after like 5 seconds I start hearing the fans turning/ or is it HDD? .. anyhow .. I'm afraid one of those days I'm gonna turn it on and it just won't ... what could be causing this? should I send the unit back?
I've read somewhere that BIOS might be the cause, but mine is on the latest driver, never the less I reinstalled the driver to no avail .. the other two possibilities I've read is a faulty PSU or motherboard ..
Can you please advice?
Eimy_B
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June 28th, 2016 10:00
Hi,
Due to some Bios updates, this is an expected normal behavior during post for Alienware 15 R2 and 17 R3.
You can also run an ePSA/Diagnostic test on the system, if you want to be sure everything is working fine. Click here to view a Dell article that explains how to run this test. Let me know if you receive any errors.