Try reinstalling the video card drivers. You can download the video drivers from the Dell support site. Reinstall both the Intel and NVidia/AMD drivers. Let us know how it goes.
Mine is doing this too, not often but I will be using the computer then all of a sudden it goes blank screen. I have to power it down then power it back on in order to get back on it. It usually takes a bit to start up after that...
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
October 13th, 2015 15:00
Hi,
Try reinstalling the video card drivers. You can download the video drivers from the Dell support site. Reinstall both the Intel and NVidia/AMD drivers. Let us know how it goes.
Soulboy51
3 Posts
0
October 12th, 2015 16:00
At the time I was on high performance battery mode, this happens sometimes when its plugged in as well.
Other than that I did not receive a blue screen or error message it was just a blank screen with the led lights on, on my keyboard
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
October 12th, 2015 16:00
Hi,
Have you gotten a blue screen or error message? Which power plan are you using?
Whiskerdots
1 Message
0
January 8th, 2016 18:00
Mine is doing this too, not often but I will be using the computer then all of a sudden it goes blank screen. I have to power it down then power it back on in order to get back on it. It usually takes a bit to start up after that...