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8718
August 16th, 2016 11:00
Alienware 17 Battery Failure
I own a Alienware 17 laptop. When turning on my computer I receive an error code stating permanent battery failure. This also happened a year ago and the battery was under warranty so it was replaced.
The woman at technical support I talked to today stated that the battery is only expected to last a year before it needs replacing. Then she went on to say that there are no batteries for this compute in-stock. Is this true? The batteries are only expected to last a year?
The computer is two years old and its second battery just died.
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hindesite
276 Posts
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August 17th, 2016 15:00
No need to unplug the battery.
Dell actually provide a tool to prolong battery life, but it is disabled by default (at least, it was on my 17R3).
Right-click on the tray battery icon, select "Desktop mode battery charge" and take it from there.
DELL-Chris M
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August 16th, 2016 15:00
Here is the Laptop Battery FAQ. Based on the hardware, the life of an Alienware laptop battery is far shorter than say a Latitude laptop battery. She was correct, we have none available for sale. The two batteries that shipped on the 17-R2 and 17-R3 are =
YKWXX (92WHR, 8C, Lithium, Sanyo)
5046J (92WHR, 8C, Lithium, Simplo)
Some sellers will list the mod number 6JHDV instead of the Dell parent part number.
DELL-Chris M
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August 16th, 2016 21:00
The tool does not list that kind of data. All it stated was, "Available for Sale = No".
msb07b
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August 16th, 2016 21:00
Thanks! Does "none available for sale" mean they are out of stock or Dell just doesn't sell them? If you are getting more in, when will they be available?
markshaheen
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August 17th, 2016 08:00
Chris,
I have my 17 R3 plugged in 99% of the time, does it make sense to just pull the battery to extend the life of it?