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112790
February 17th, 2016 20:00
Alienware 17 R3 USB Ports Problem
Hi, I've been having this problem for about a week now I didn't think it was a big deal until now. I have been receiving this message from windows that there is a USB port power surge. After a few seconds it would disappear. And I could start using my mouse again (Roccat Kova[+], bought with the laptop as a recommendation on the list). Only until a day ago all my USB ports have stopped working. I have tried everything from uninstalling all the ports, too factory resetting my laptop. Nothing seems to work I was wondering if my ports had just burned out. How exactly would I figure this out, and if they are burned out how would I repair them?
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Alienware - Rodrigo
7 Technologist
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4.4K Posts
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February 18th, 2016 14:00
Hi,
Can you confirm which Bios version you're running with the system?
dsein
4 Posts
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February 18th, 2016 22:00
I am using Alienware 1.1.0 Bios version?
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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February 19th, 2016 10:00
Hi,
Try flashing the latest Bios version (version 1.2.7) and then test to confirm if the issue persists.
dsein
4 Posts
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February 19th, 2016 20:00
I have flashed my alienware to the latest Bios 1.2.7 and I am still receiving the error message USB Power Surge. (I am trying to plug in my ROCCAT Kova[+] Max Performance Gaming Optical Mouse) (Maybe my mouse takes up too much power, or is it fried)
eternalkp
314 Posts
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February 20th, 2016 13:00
that's odd. a mouse shouldn't take up that much power. my aw 17 r3 works wonderfully with roccat kone xtd
dsein
4 Posts
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February 20th, 2016 13:00
I think I've figured out the problem, my gaming mouse is taking up to much power. I tried this other cheap mouse and it works perfectly fine on all the ports. How do I make my USB ports supply more power any idea?