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15066
January 6th, 2015 06:00
Alienware 17 - Wifi issues
I've purchased an Alienware 17 laptop on 1/1/15 and I have been having wifi issues from day one. When browsing websites on Chrome websites will all of a sudden not load. If I keep refreshing websites will eventually load, but it seems to occur every 5-10 minutes. I haven't noticed any problems with downloads after they have started, but it can be a pain starting them.
I have the broad 802.11ac Network Adapter. I have tried updating/downgrading the drivers but it has made no difference. If I turn airplane mode on/off it will fix the problem for a short while, only to occur again 5-10 minutes later.
Is anyone able to help? I was really excited to get an Alienware laptop but I'm not off to a great start :(
Edit: The error I get on chrome is Error code: ERR_NAME_RESOLUTION_FAILED
I have tried other browsers but still get the same problems.
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rmcdonell318
4 Posts
0
January 6th, 2015 08:00
you could also try to flush the DNS resolver: technet.microsoft.com/.../cc781949(v=ws.10).aspx:550:0
ry2k6virus
1 Message
0
January 6th, 2015 08:00
Sounds like you are having DNS issues with your routing. Are any other computers in the house showing these same issues? If not, try uninstalled and re installing your wireless network adapter.
rmcdonell318
4 Posts
0
January 7th, 2015 05:00
What power managment setting do you have it set to? Could be that the card is turning off when it sleeps, and you could try this fix: www.thewindowsclub.com/wifi-gets-disconnected-after-sleep:550:0
Johnismo
3 Posts
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January 7th, 2015 05:00
I haven't had any problems with other devices. I've re-installed upgraded and downgraded the drivers but no luck. Flushing the DNS seemed like it worked for about a half hour but the problem returned. I have also tried the winsock reset trick to no avail.
The errors seem to happen more after the laptop goes to sleep and I log back on.
Johnismo
3 Posts
0
January 7th, 2015 07:00
I tend to switch between balanced and high performance. I've followed the instructions so the card is not turning off, but the issue still remains. I don't seem to lose connection to my network, it just happens when browsing.
rmcdonell318
4 Posts
0
January 7th, 2015 08:00
Do you have any antivirus/firewall software installed, could be that blocking the websites. Try to disable that for a while and see if you run into the issue. You can try to set your machine up to go through google DNS servers as well by following these instructions: developers.google.com/.../using