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39672

February 13th, 2016 12:00

Alienware Alpha restart and keep black screens, do not go yo Windows

Hi all,

Please help me!! I bought a USB3.0 to HDMI cable and install the driver, then I restarted the computer. After the Alienware logo appears on the screen for a while, then the screen go to black and keep black and do not go to Windows. What should I do now?

Thanks in advance in any help!!

7 Technologist

 • 

4.4K Posts

February 15th, 2016 07:00

Hi, 

Are you trying to connect 2 monitors? Which driver did you install?

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